Assessment 2 – Direct Observation correct industry specific terminology BIZ101: Business Communications Assessment 1 Information…

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Assessment 2 – Direct Observation
Student Name
 
Student ID Number
 
Unit Start Date
 
Unit End Date
 
Assessment Due Date
 
Date Submitted
 
This cover sheet is to be completed by the student and assessor and used as a record to determine student competency in this assessment task
The assessment process and tasks were fully explained.
Yes / No
I am aware of which evidence will be collected and how.
Yes / No
I am aware of my right to appeal an assessment decision.
Yes / No
I am aware that I can locate the RTO Complaints and Appeals Policy and Procedureon their website at (insert website address)
Yes / No
I have discussed any additional educational support or reasonable adjustments I require in order to undertake this assessment with the Student Support Services Officer and Trainer / Assessor, (if applicable). e.g. Student Handbook and Access and Equity Policy (insert website address)
Yes / No
I have access to all required resources?
Yes / No
Cheating & Plagiarism Declaration
Student Declaration: In accordance with the RTO’s Plagiarism Policy, I hereby acknowledge by signing this declaration that I have not cheated or plagiarised any work regarding the assessment tasks undertaken in this unit of competency except where the work has been correctly acknowledged. NOTE: Student must sign this prior to submitting their assessments to the assessor
Signature
 
Date:
______ / ______ / 20______

Assessment Results
Satisfactory
or
Not Yet Satisfactory
(Please circle the assessment result for this task)
Feedback to Student – Please provide general feedback on the Student’s performance
 
 
Student Declaration: – I verify that the work completed is my own and that I was adequately informed of the assessment process prior to commencing this assessment task.
Assessor Declaration: – I verify that I have adequately explained and negotiated the assessment tasks with the student prior to commencing assessment.
Student Signature
Assessor Signature
Date
Date

Context and Conditions of Assessment
This assessment will ensure that the elements, performance criteria, performance evidence and knowledge evidence required and conditions are adhered to demonstrate competency in this unit assessment task. Read the assessment carefully before commencing.This is an open book assessment and will be conducted at the RTO address. Your Assessor will use the checklists, in this document, to ensure that all the criteria has been assessed; and will provide feedback / comment. Your assessor will observe you in demonstrating tasks under simulated workplace conditions within typical workplace time constraints in order to demonstrate your skills, knowledge and ability within an automotive workshop.  Your Trainer / Assessor will inform you of the due date for this assessment task. This assessment will be required to be completed in 16 hoursYour Assessor will grade as either S – Satisfactory or NS – Not Satisfactory for the assessment. In all cases your Assessor will provide you with feedback. Only when all assessment tasks have been graded as S – Satisfactory you will be deemed C – Competent in the final result of the unit of competency; if you do not satisfactorily complete all the assessment tasks you will be deemed NYC – Not Yet Competent.
Re-Assessment Conditions
If the evidence is graded as NS – Not Satisfactory you will be required to re-submit the evidence. In this case, you will be provided with clear and constructive feedback based on the assessment decision so that they can improve your skills / knowledge prior to reassessment. Where a ‘NS – Not Satisfactory’ judgement is made, you will be given guidance on steps to take to improve your performance and provided the opportunity to resubmit evidence to demonstrate competence. The assessor will determine and discuss the reasons for NS – Not satisfactory on any of the criteria and will assess you through a different method of assessment e.g. verbal/oral questioning, problem solving exercises. You will be notified within 10 working days of undertaking an assessment of their result in achieving competency If a student does not complete the assessment, they should notify their trainer as to why they did not complete the assessment and if due to illness, a medical certificate must be produced. “This process is detailed more in the “Training and Assessment Policy and Procedure”In the above scenario, student will be given an opportunity for reassessment within 5 working days with no reassessment fee charged.Students who are deemed to be Not Yet Competent (NYC) will be provided with information identifying the areas in which they failed to achieve competency. Students will then have the opportunity to repeat the assessment task within 5 working days of notification with no reassessment fee charged.If a student is deemed NYC in the reassessment or if the student did not approach the RTO within five working days with a valid reason for not availing themselves of the reassessment opportunity, then those students will be given a final chance to re-sit the assessment and will be charged at $200.00.  After this no further reassessment attempt will be provided to the student and the student will be required to repeat the whole unit with full fee for the unit as per the fees policy of the RTO. The student will be made aware of the impact of repeating the unit may have on their student visa. (International students only)If the student is found to be plagiarising or cheating again after conclusion of the Intervention meeting with the Course Co-ordinator, the matter will be referred to the CEO / Operation Manager which may result in the suspension or cancellation of their enrolment The RTO has intervention strategies, including student support services available to enable students to complete qualification in the expected time frame. Students at risk of not completing within this time frame are identified as early as possible and an intervention strategy is put in place.
The RTO will ensure access to:
automotive workplace or simulated workplaceworkplace instructionsmanufacturer engine management system specificationsthree different vehicles or machinery with complex faults in their engine management systemsengine management system diagnostic equipment, including scan tools and oscilloscopestools, equipment and materials appropriate for diagnosing complex faults in engine management systems
Evidence to be submitted by the student: – 
Participation in demonstration of skills as required in the assessment task. Completion of Practical Activities for the Job Cards 1 to 3.
Assessment Decision Making Rules
Your assessor will assess the evidence submitted for the following elements, performance criteria, performance evidence and knowledge evidence to confirm that the student evidence submitted demonstrates validity, sufficiency, authenticity and confirms current skills and knowledge relevant to the unit of competency.  Your assessor will be looking for the following in this assessment task: –  Identify and confirm the work requirement Prepare to perform diagnosis Apply diagnostic procedures Complete work processes diagnose a complex fault in three different engine management systems the above diagnosis must involve two of the following types of complex faults: an intermittent fault a fault that affects more than one system a fault introduced as a result of a system repair an indirect fault caused by the influence of external systems. 
Assessment 2 – Direct Observation
Practical Demonstration of Tasks
Task 1: Diagnose complex faults in engine management systems
Upon completion of this task, you should be able to demonstrate how to diagnose complex faults in engine management systems.
Student instructions:
You MUST diagnose complex faults in engine management systems in three (3) different vehicles that you have been given to by your Trainer/Assessor.
The faults MUST also include two (2) of the following:
an intermittent fault
a fault that affects more than one (1) system
a fault introduced as a result of a system repair
an indirect fault caused by the influence of external systems
Tools and Materials
Three (3) different light vehicles
Workshop manuals (WSM) for vehicles (MUST be used)
Scan tool (MUST be used)
Oscilloscope (MUST be used)
Veriner caliper
Digital Multimeter
Workshop hand tools
Inspection light
Protective Clothing:
PPE
Safety goggles or glasses with side shields
Steel-toed shoes
Vehicle protection
Trainer / Assessor Notes:
The Student MUST diagnose complex faults in engine management systems in three (3) different vehicles that you have given the Student.
The faults MUST also include two (2) of the following:
an intermittent fault
a fault that affects more than one (1) system
a fault introduced as a result of a system repair
an indirect fault caused by the influence of external systems
Trainer / Assessor MUST verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The Student MUST use the following tools and equipment during the diagnosis complex faults in engine management systems:
Scan tool
Oscilloscope
Vehicle Workshop Manual
Observe the student performing each step in the practical observation checklist
WARNING!
The Assessment will be STOPPED IMMEDIATELY if you are attempting to carry out any step in an unsafe or dangerous way.

Job Card 1: Diagnose complex faults in engine management systems
Upon completion of this task, you should be able to demonstrate how to diagnose complex faults in engine management systems.
Tools and Materials
One (1) light vehicle
Workshop manual (WSM) for vehicle (MUST be used)
Scan tool (MUST be used)
Oscilloscope (MUST be used)
Digital Multimeter (DMM)
Workshop hand tools
Inspection light
Protective Clothing:
PPE
Safety goggles or glasses with side shields
Steel-toed shoes
Vehicle protection
Customer Concern:
The customer is concerned that the vehicle is hard to start, idles rough and has stalled at times and the check engine light is on in the instrument cluster. This has happened after engine repair work last week.
WARNING!
The Assessment will be STOPPED IMMEDIATELY if you are attempting to carry out any step in an unsafe or dangerous way.
Procedure:
Obtain tools and equipment from your trainer.Ask your Trainer/Assessor to direct you to a vehicle to work on.Answer the questions between the Job CardIdentify the nature of the fault or problem. Your Trainer/Assessor will pick a fault from the customer compliant list below and write the fault on the front of the Job Card. You must carry out your diagnosis on that fault using the diagnosis as specified in the vehicles workshop manual.Report the fault. You must report your findings to the customer by filling in the Recommendations for the repair of the vehicle on the back of the Job Card. The customer can be your Trainer/Assessor, record the conversation with the customer on the back of the Job Card.Clean-up work area, tools and equipment are stowed in their appropriate area and finalise Job Card documentation by filling in the Customers Fault, the Cause of the Fault, the Rectification to repair the vehicle and the Parts used on the back of the Job Card.

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Job Card 1
Customer Details
Customer:
John Smith
Contact Details:
(H) 03 9 123 4567
(M) 0401 234 567
Address:
101010 Melbourne Street
City:
Melbourne
State:
Victoria
Post code:
3000
Vehicle Details (Must fill in the vehicle details)
If simulated vehicle used please tick ¨
Make:
 
Model:
 
Colour:
 
License No:
 
VIN No:
 
Odometer Reading:
 
Engine No:
 
Engine Type:
 
Trans Type:
 
Customer Concern
 
The customer is concerned that the vehicle is hard to start, idles rough and has stalled at times and the check engine light is on in the instrument cluster. This has happened after engine repair work last week.  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Declaration by The Customer
Please execute at my cost and as soon as you conveniently can repair the listed items above, and also any work considered essential. The vehicle, its accessories and contents are at my risk entirely whether theft or loss thereof or damaged thereto arises from any want of care on the part of yourself or your contractors or servants or from any cause whatsoever. Any claims for faulty workmanship is to be raised within seven (7) working days after the vehicle is returned to me. I agree such claim is limited solely to the rectification free of cost of the faulty work. No claim for loss consequential or otherwise being admissible.
                                                                X          J Smith                                                                                              /     / 20    
                                                                                                                       Signature of Owner                                                                                                                       Date (Fill in the date)

Understand and Verify the Customer’s Concern: The first part of this step is to obtain as much information as possible from the customer. Are there aftermarket accessories on the vehicle? When does the condition occur? Where does the condition occur? How long does the condition last? How often does the condition occur?
Note your findings on the back of the Job Card.
Vehicle Operating as Designed: This condition exists when the vehicle is found to operate normally. The condition described by the customer may be normal. Compare with another like vehicle that is operating normally under the same conditions described by the customer.
Note your findings on the back of the Job Card.
Preliminary Checks: Conduct a thorough visual inspection. Review the service history. Detect unusual sounds or odours.
Note your findings on the back of the Job Card.
Check for related Bulletins, Recalls and Preliminary Information.
Note your findings on the back of the Job Card.
Control Module Communication and DTC Check: Using a scan tool, perform the Vehicle DTC Information function and verify that all vehicle control module communicates with the scan tool.
Record on the Job card the following information:
Any control module that is not communicating
Any DTC, including symptom byte, and the control module that has set the DTC.
Technician Note
Do not clear any DTCs unless instructed to do so by a diagnostic procedure. If any DTC is Powertrain related, select Capture Info to store DTC and Freeze Frame/Failure Records to the Scan Tool.
For the DTC logged, describe how the system operates below.
What are the conditions for ‘Running’ the DTC?
What are the conditions for ‘Setting’ the DTC?
List the possible causes that could cause the above DTC to log?
Isolate the problem by testing. Narrow down the probable causes of the problem by following the Pinpoint test as specified in the WSM for the DTC’s above. In your testing, you MUST use an oscilloscope to aid diagnosis. Draw the oscilloscope pattern below.
Note your findings on the back of the Job Card
CAUTION!
Do not insert test equipment probes (DMM etc.) into any connector or fuse block terminal. The diameter of the test probes will deform most terminals. A deformed terminal will cause a poor connection, which will result in a system failure. Always use the Approved Terminal Release Tool Kit to probe terminals. Do not use paper clips or other substitutes to probe terminals.
Draw the oscilloscope pattern below
Document your test result on the back of the Job Card, and compare them to the vehicle WSM.
Report the fault. You must report your findings to the customer by filling in the Recommendations for the repair of the vehicle on the back of the Job Card.
Fault:
Record of Conversation with Customer:
 
Date:
 
Time:
 
Service Advisor:
 
Conversation:
 
 
 
 
Cause:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Rectification:
Parts Used
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Recommendations:
Sublet Repairs
Order No
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Fluids
QTY
 
Tyre Report
Tech #
Job #
Time
Clock Record
Gear Oil
 

L/H/F
R/H/F
 
 
ON
 
Auto Oil
 
mm
mm
OFF
 
Engine Oil
 
L/H/R
R/H/R
 
 
ON
 
Diff Oil
 
mm
mm
OFF
 
Coolant
 
Brake Report
 
 
ON
 
P/S Oil
 
L/H/F
R/H/F
OFF
 
Brake Fluid
 
mm
mm
 
 
ON
 
Other
 
L/H/R
R/H/R
OFF
 
 
 
mm
mm
 
 
ON
 
 
 
 
OFF
 

Instructions: Ensure that the following actions / tasks / checks in your work area have been performed: Tools & equipment used are in working order and have been put away ready for use next time. Where necessary, tag any tools / equipment which had faulted during use and inform the Assessor about it.Waste materials is to be disposed of via the appropriate recycling methods or place in general waste.Ensure that any reusable materials are stored away appropriately and ready for reuse at another time.Make sure the work area is cleaned and tidy. All equipment is put away and report on any issues / faults with equipment when problems are noticed.
End of Practical Task
Job Card 2: Diagnose complex faults in engine management systems
Upon completion of this task, you should be able to demonstrate how to diagnose complex faults in engine management systems.
Tools and Materials
One (1) light vehicle
Workshop manuals (WSM) for vehicles (MUST be used)
Scan tool (MUST be used)
Digital Multimeter (DMM)
Workshop hand tools
Inspection light
Protective Clothing:
PPE
Safety goggles or glasses with side shields
Steel-toed shoes
Vehicle protection
Customer Concern:
The customer is concerned that intermittently the engine won’t crank and the engine light is displayed on in the instrument cluster
WARNING!
The Assessment will be STOPPED IMMEDIATELY if you are attempting to carry out any step in an unsafe or dangerous way.
Procedure:
Obtain tools and equipment from your trainer.Ask your Trainer/Assessor to direct you to a vehicle to work on.Answer the questions between the Job CardIdentify the nature of the fault or problem. Your Trainer/Assessor will pick a fault from the customer compliant list below and write the fault on the front of the Job Card. You must carry out your diagnosis on that fault using the diagnosis as specified in the vehicles workshop manual.Report the fault. You must report your findings to the customer by filling in the Recommendations for the repair of the vehicle on the back of the Job Card. The customer can be your Trainer/Assessor, record the conversation with the customer on the back of the Job Card.Clean-up work area, tools and equipment are stowed in their appropriate area and finalise Job Card documentation by filling in the Customers Fault, the Cause of the Fault, the Rectification to repair the vehicle and the Parts used on the back of the Job Card.

Job Card 2
Customer Details
Customer:
John Smith
Contact Details:
(H) 03 9 123 4567
(M) 0401 234 567
Address:
101010 Melbourne Street
City:
Melbourne
State:
Victoria
Post code:
3000
Vehicle Details (Must fill in the vehicle details)
If simulated vehicle used please tick ¨
Make:
 
Model:
 
Colour:
 
License No:
 
VIN No:
 
Odometer Reading:
 
Engine No:
 
Engine Type:
 
Trans Type:
 
Customer Concern
 
The customer is concerned that intermittently the engine won’t crank and the engine light is displayed on in the instrument cluster
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Declaration by The Customer
Please execute at my cost and as soon as you conveniently can repair the listed items above, and also any work considered essential. The vehicle, its accessories and contents are at my risk entirely whether theft or loss thereof or damaged thereto arises from any want of care on the part of yourself or your contractors or servants or from any cause whatsoever. Any claims for faulty workmanship is to be raised within seven (7) working days after the vehicle is returned to me. I agree such claim is limited solely to the rectification free of cost of the faulty work. No claim for loss consequential or otherwise being admissible.
                                                                X          J Smith                                                                                              /     / 20    
                                                                                                                       Signature of Owner                                                                                                                       Date (Fill in the date)

Understand and Verify the Customer’s Concern: The first part of this step is to obtain as much information as possible from the customer. Are there aftermarket accessories on the vehicle? When does the condition occur? Where does the condition occur? How long does the condition last? How often does the condition occur?
Note your findings on the back of the Job Card.
Vehicle Operating as Designed: This condition exists when the vehicle is found to operate normally. The condition described by the customer may be normal. Compare with another like vehicle that is operating normally under the same conditions described by the customer.
Note your findings on the back of the Job Card.
Preliminary Checks: Conduct a thorough visual inspection. Review the service history. Detect unusual sounds or odours.
Note your findings on the back of the Job Card.
Check for related Bulletins, Recalls and Preliminary Information.
Note your findings on the back of the Job Card.
Control Module Communication and DTC Check: Using a scan tool, perform the Vehicle DTC Information function and verify that all vehicle control module communicates with the scan tool.
Record on the Job card the following information:
Any control module that is not communicating
Any DTC, including symptom byte, and the control module that has set the DTC.
Technician Note
Do not clear any DTCs unless instructed to do so by a diagnostic procedure. If any DTC is Powertrain related, select Capture Info to store DTC and Freeze Frame/Failure Records to the Scan Tool.
For the DTC logged, describe how the system operates below.
What are the conditions for ‘Running’ the DTC?
What are the conditions for ‘Setting’ the DTC?
List the possible causes that could cause the above DTC to log?
Isolate the problem by testing. Narrow down the probable causes of the problem by following the Pinpoint test as specified in the WSM for the DTC’s above.
Note your findings on the back of the Job Card
CAUTION!
Do not insert test equipment probes (DMM etc.) into any connector or fuse block terminal. The diameter of the test probes will deform most terminals. A deformed terminal will cause a poor connection, which will result in a system failure. Always use the Approved Terminal Release Tool Kit to probe terminals. Do not use paper clips or other substitutes to probe terminals.
Document your test result on the back of the Job Card, and compare them to the vehicle WSM.
Report the fault. You must report your findings to the customer by filling in the Recommendations for the repair of the vehicle on the back of the Job Card.
Fault:
Record of Conversation with Customer:
 
Date:
 
Time:
 
Service Advisor:
 
Conversation:
 
 
 
 
Cause:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Rectification:
Parts Used
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Recommendations:
Sublet Repairs
Order No
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Fluids
QTY
 
Tyre Report
Tech #
Job #
Time
Clock Record
Gear Oil
 

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L/H/F
R/H/F
 
 
ON
 
Auto Oil
 
mm
mm
OFF
 
Engine Oil
 
L/H/R
R/H/R
 
 
ON
 
Diff Oil
 
mm
mm
OFF
 
Coolant
 
Brake Report
 
 
ON
 
P/S Oil
 
L/H/F
R/H/F
OFF
 
Brake Fluid
 
mm
mm
 
 
ON
 
Other
 
L/H/R
R/H/R
OFF
 
 
 
mm
mm
 
 
ON
 
 
 
 
OFF
 

Instructions: Ensure that the following actions / tasks / checks in your work area have been performed: Tools & equipment used are in working order and have been put away ready for use next time. Where necessary, tag any tools / equipment which had faulted during use and inform the Assessor about it.Waste materials is to be disposed of via the appropriate recycling methods or place in general waste.Ensure that any reusable materials are stored away appropriately and ready for reuse at another time.Make sure the work area is cleaned and tidy. All equipment is put away and report on any issues / faults with equipment when problems are noticed.
End of Practical Task
Job Card 3: Diagnose complex faults in engine management systems
Upon completion of this task, you should be able to demonstrate how to diagnose complex faults in engine management systems.
Tools and Materials
One (1) light vehicle
Workshop manuals (WSM) for vehicles (MUST be used)
Scan tool (MUST be used)
Oscilloscope (MUST be used)
Veriner caliper
Digital Multimeter
Workshop hand tools
Inspection light
Protective Clothing:
PPE
Safety goggles or glasses with side shields
Steel-toed shoes
Vehicle protection
Customer Concern:
The customer is concerned that the engine light is displayed on in the instrument cluster
WARNING!
The Assessment will be STOPPED IMMEDIATELY if you are attempting to carry out any step in an unsafe or dangerous way.
Procedure:
Obtain tools and equipment from your trainer. Ask your Trainer/Assessor to direct you to a vehicle to work on. Answer the questions between the Job Card Identify the nature of the fault or problem. Your Trainer/Assessor will pick a fault from the customer compliant list below and write the fault on the front of the Job Card. You must carry out your diagnosis on that fault using the diagnosis as specified in the vehicles workshop manual. Report the fault. You must report your findings to the customer by filling in the Recommendations for the repair of the vehicle on the back of the Job Card. The customer can be your Trainer/Assessor, record the conversation with the customer on the back of the Job Card. Clean-up work area, tools and equipment are stowed in their appropriate area and finalise Job Card documentation by filling in the Customers Fault, the Cause of the Fault, the Rectification to repair the vehicle and the Parts used on the back of the Job Card.

Job Card 3
Customer Details
Customer:
John Smith
Contact Details:
(H) 03 9 123 4567
(M) 0401 234 567
Address:
101010 Melbourne Street
City:
Melbourne
State:
Victoria
Post code:
3000
Vehicle Details (Must fill in the vehicle details)
If simulated vehicle used please tick ¨
Make:
 
Model:
 
Colour:
 
License No:
 
VIN No:
 
Odometer Reading:
 
Engine No:
 
Engine Type:
 
Trans Type:
 
Customer Concern
 
The customer is concerned that the engine light is displayed on in the instrument cluster
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Declaration by The Customer
Please execute at my cost and as soon as you conveniently can repair the listed items above, and also any work considered essential. The vehicle, its accessories and contents are at my risk entirely whether theft or loss thereof or damaged thereto arises from any want of care on the part of yourself or your contractors or servants or from any cause whatsoever. Any claims for faulty workmanship is to be raised within seven (7) working days after the vehicle is returned to me. I agree such claim is limited solely to the rectification free of cost of the faulty work. No claim for loss consequential or otherwise being admissible.
                                                                X          J Smith                                                                                              /     / 20    
                                                                                                                       Signature of Owner                                                                                                                       Date (Fill in the date)

Understand and Verify the Customer’s Concern: The first part of this step is to obtain as much information as possible from the customer. Are there aftermarket accessories on the vehicle? When does the condition occur? Where does the condition occur? How long does the condition last? How often does the condition occur?
Note your findings on the back of the Job Card.
Vehicle Operating as Designed: This condition exists when the vehicle is found to operate normally. The condition described by the customer may be normal. Compare with another like vehicle that is operating normally under the same conditions described by the customer.
Note your findings on the back of the Job Card.
Preliminary Checks: Conduct a thorough visual inspection. Review the service history. Detect unusual sounds or odours.
Note your findings on the back of the Job Card.
Check for related Bulletins, Recalls and Preliminary Information.
Note your findings on the back of the Job Card.
Control Module Communication and DTC Check: Using a scan tool, perform the Vehicle DTC Information function and verify that all vehicle control module communicates with the scan tool.
Record on the Job card the following information:
Any control module that is not communicating
Any DTC, including symptom byte, and the control module that has set the DTC.
Technician Note
Do not clear any DTCs unless instructed to do so by a diagnostic procedure. If any DTC is Powertrain related, select Capture Info to store DTC and Freeze Frame/Failure Records to the Scan Tool.
For the DTC logged, describe how the system operates below.
What are the conditions for ‘Running’ the DTC?
What are the conditions for ‘Setting’ the DTC?
List the possible causes that could cause the above DTC to log?
Isolate the problem by testing. Narrow down the probable causes of the problem by following the Pinpoint test as specified in the WSM for the DTC’s above. In your testing, you MUST use an oscilloscope to aid diagnosis. Draw the oscilloscope pattern below.
Note your findings on the back of the Job Card
CAUTION!
Do not insert test equipment probes (DMM etc.) into any connector or fuse block terminal. The diameter of the test probes will deform most terminals. A deformed terminal will cause a poor connection, which will result in a system failure. Always use the Approved Terminal Release Tool Kit to probe terminals. Do not use paper clips or other substitutes to probe terminals.
Draw the oscilloscope pattern below
Document your test result on the back of the Job Card, and compare them to the vehicle WSM.
Report the fault. You must report your findings to the customer by filling in the Recommendations for the repair of the vehicle on the back of the Job Card.
Fault:
Record of Conversation with Customer:
 
Date:
 
Time:
 
Service Advisor:
 
Conversation:
 
 
 
 
Cause:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Rectification:
Parts Used
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Recommendations:
Sublet Repairs
Order No
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Fluids
QTY
 
Tyre Report
Tech #
Job #
Time
Clock Record
Gear Oil
 

L/H/F
R/H/F
 
 
ON
 
Auto Oil
 
mm
mm
OFF
 
Engine Oil
 
L/H/R
R/H/R
 
 
ON
 
Diff Oil
 
mm
mm
OFF
 
Coolant
 
Brake Report
 
 
ON
 
P/S Oil
 
L/H/F
R/H/F
OFF
 
Brake Fluid
 
mm
mm
 
 
ON
 
Other
 
L/H/R
R/H/R
OFF
 
 
 
mm
mm
 
 
ON
 
 
 
 
OFF
 

Instructions: Ensure that the following actions / tasks / checks in your work area have been performed: Tools & equipment used are in working order and have been put away ready for use next time. Where necessary, tag any tools / equipment which had faulted during use and inform the Assessor about it. Waste materials is to be disposed of via the appropriate recycling methods or place in general waste. Ensure that any reusable materials are stored away appropriately and ready for reuse at another time. Make sure the work area is cleaned and tidy. All equipment is put away and report on any issues / faults with equipment when problems are noticed.
End of Practical Task
Assessment 2 – Direct Observation – Assessor Checklist – Job Card 1
Job Card 1 Observation Checklist (Assessor / Trainer only): Assessment methods must be by direct observation of tasks and include verbal questioning on required skills and knowledge to ensure correct interpretation and application.
Observable skills/tasks
Satisfactory = S            Not Satisfactory = NS
Safety
Safely used appropriate hand and power tools and equipment
¨ S | ¨ NS
Completed work safely, efficiently and within acceptable timeframes
¨ S | ¨ NS
Observed all safety, PPE, environmental and workplace policies throughout the work including correct manual handling techniques
¨ S | ¨ NS
Safely use relevant tooling and equipment to the level required by industry
¨ S | ¨ NS
Setup / preparation
Accessed and used materials in a cost-effective way, reducing wastage and using sustainability principles
¨ S | ¨ NS
Accessed a range of information sources, seeks assistance and used a range of strategies for learning and self-improvement
¨ S | ¨ NS
Attended at times required and was prepared for work
¨ S | ¨ NS
Generic skills
Followed task and job instructions and specifications including correct tool and equipment identification and testing in a safe and efficient manner
¨ S | ¨ NS
Used technology such as diagnostic equipment without causing damage to components or systems
¨ S | ¨ NS
Used manufacturer’s workshop manual/publication/database to access, interpret and apply information, safely makes adjustments where necessary
¨ S | ¨ NS
Communicated respectfully and inclusively with teachers and others
¨ S | ¨ NS
Adapted to changes in workshop environment
¨ S | ¨ NS
Solved problems using analytical skills and sought assistance as required
¨ S | ¨ NS
Worked consistently on tasks and managed time efficiently and effectively
¨ S | ¨ NS
Worked well in a team environment and resolved conflict and differences
¨ S | ¨ NS
Displayed appropriate numeracy skills for the task at hand
¨ S | ¨ NS
Specific task skills
Job Card 1: Diagnose complex faults in engine management systems
¨ S | ¨ NS
Job Card 2: Diagnose complex faults in engine management systems (Job Card 2.  Do not use here)
¨ S | ¨ NS
Job Card 3: Diagnose complex faults in engine management systems (Job Card 3.  Do not use here)
¨ S | ¨ NS
Clean up/ reporting
Completed documentation (e.g. job card) to workplace standard
¨ S | ¨ NS
Checked and stowed tools and equipment correctly; identified and reported any broken or faulty items for repair or replacement
¨ S | ¨ NS
Kept work area clean ensuring all waste is scrapped and/or recycled
¨ S | ¨ NS

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Verbal Questioning – In Relation to Practical Tasks Job Card 1
Questioning skills/knowledge
Q1. Identify some important items of personal safety when working on a vehicle that is equipped with an engine management system?
Students response:    
Q2. Rings, necklaces, bracelets and watches should not be worn while working around high current wiring systems. Why?
Students response:    
Q3. Identify various causes of intermittent engine management system electrical faults?
Students response:      
Q4. What could a leak in the fuel regulator or the fuel pump check valve that allows the fuel pressure to slowly bleed down after the engine shut down cause?
Students response:    
Q5. Scan tools can be used to cycle on and off some actuators such as injectors, vacuum solenoids, idle air control motors and the like? True or False
Students response:    
Assessment 2 – Direct Observation – Assessor Checklist – Job Card 2
Job Card 2 Observation Checklist (Assessor / Trainer only): Assessment methods must be by direct observation of tasks and include verbal questioning on required skills and knowledge to ensure correct interpretation and application.
Observable skills/tasks
Satisfactory = S            Not Satisfactory = NS
Safety
Safely used appropriate hand and power tools and equipment
¨ S | ¨ NS
Completed work safely, efficiently and within acceptable timeframes
¨ S | ¨ NS
Observed all safety, PPE, environmental and workplace policies throughout the work including correct manual handling techniques
¨ S | ¨ NS
Safely use relevant tooling and equipment to the level required by industry
¨ S | ¨ NS
Setup / preparation
Accessed and used materials in a cost-effective way, reducing wastage and using sustainability principles
¨ S | ¨ NS
Accessed a range of information sources, seeks assistance and used a range of strategies for learning and self-improvement
¨ S | ¨ NS
Attended at times required and was prepared for work
¨ S | ¨ NS
Generic skills
Followed task and job instructions and specifications including correct tool and equipment identification and testing in a safe and efficient manner
¨ S | ¨ NS
Used technology such as diagnostic equipment without causing damage to components or systems
¨ S | ¨ NS
Used manufacturer’s workshop manual/publication/database to access, interpret and apply information, safely makes adjustments where necessary
¨ S | ¨ NS
Communicated respectfully and inclusively with teachers and others
¨ S | ¨ NS
Adapted to changes in workshop environment
¨ S | ¨ NS
Solved problems using analytical skills and sought assistance as required
¨ S | ¨ NS
Worked consistently on tasks and managed time efficiently and effectively
¨ S | ¨ NS
Worked well in a team environment and resolved conflict and differences
¨ S | ¨ NS
Displayed appropriate numeracy skills for the task at hand
¨ S | ¨ NS
Specific task skills
Job Card 1: Diagnose complex faults in engine management systems (Job Card 1.  Do not use here)
¨ S | ¨ NS
Job Card 2: Diagnose complex faults in engine management systems
¨ S | ¨ NS
Job Card 3: Diagnose complex faults in engine management systems (Job Card 3.  Do not use here)
¨ S | ¨ NS
Clean up/ reporting
Completed documentation (e.g. job card) to workplace standard
¨ S | ¨ NS
Checked and stowed tools and equipment correctly; identified and reported any broken or faulty items for repair or replacement
¨ S | ¨ NS
Kept work area clean ensuring all waste is scrapped and/or recycled
¨ S | ¨ NS

Verbal Questioning – In Relation to Practical Tasks Job Card 2
Questioning skills/knowledge
Q1. What precautions that should be observed when working on electronic-type ignition systems?
Students response:      
Q2. What two (2) precautions should be taken before disconnecting or removing a component of an EFI system?
Students response:    
Q3. You can check an MAF sensor by tapping it lightly with the handle of a screwdriver while watching the waveform on an oscilloscope? True or False
Students response:    
Q4. The PCM supplies a five (5) volt reference voltage to the Manifold Absolute Pressure (MAP) sensor? True or False
Students response:    
Q5. You can test an MAF sensor with a scan tool by watching for erratic changes in flow while the engine idles? True or False
Students response:    
Assessment 2 – Direct Observation – Assessor Checklist – Job Card 3
Job Card 3 Observation Checklist (Assessor / Trainer only): Assessment methods must be by direct observation of tasks and include verbal questioning on required skills and knowledge to ensure correct interpretation and application.
Observable skills/tasks
Satisfactory = S            Not Satisfactory = NS
Safety
Safely used appropriate hand and power tools and equipment
¨ S | ¨ NS
Completed work safely, efficiently and within acceptable timeframes
¨ S | ¨ NS
Observed all safety, PPE, environmental and workplace policies throughout the work including correct manual handling techniques
¨ S | ¨ NS
Safely use relevant tooling and equipment to the level required by industry
¨ S | ¨ NS
Setup / preparation
Accessed and used materials in a cost-effective way, reducing wastage and using sustainability principles
¨ S | ¨ NS
Accessed a range of information sources, seeks assistance and used a range of strategies for learning and self-improvement
¨ S | ¨ NS
Attended at times required and was prepared for work
¨ S | ¨ NS
Generic skills
Followed task and job instructions and specifications including correct tool and equipment identification and testing in a safe and efficient manner
¨ S | ¨ NS
Used technology such as diagnostic equipment without causing damage to components or systems
¨ S | ¨ NS
Used manufacturer’s workshop manual/publication/database to access, interpret and apply information, safely makes adjustments where necessary
¨ S | ¨ NS
Communicated respectfully and inclusively with teachers and others
¨ S | ¨ NS
Adapted to changes in workshop environment
¨ S | ¨ NS
Solved problems using analytical skills and sought assistance as required
¨ S | ¨ NS
Worked consistently on tasks and managed time efficiently and effectively
¨ S | ¨ NS
Worked well in a team environment and resolved conflict and differences
¨ S | ¨ NS
Displayed appropriate numeracy skills for the task at hand
¨ S | ¨ NS
Specific task skills
Job Card 1: Diagnose complex faults in engine management systems (Job Card 1.  Do not use here)
¨ S | ¨ NS
Job Card 2: Diagnose complex faults in engine management systems (Job Card 2.  Do not use here)
¨ S | ¨ NS
Job Card 3: Diagnose complex faults in engine management systems
¨ S | ¨ NS
Clean up/ reporting
Completed documentation (e.g. job card) to workplace standard
¨ S | ¨ NS
Checked and stowed tools and equipment correctly; identified and reported any broken or faulty items for repair or replacement
¨ S | ¨ NS
Kept work area clean ensuring all waste is scrapped and/or recycled
¨ S | ¨ NS

Verbal Questioning – In Relation to Practical Tasks Job Card 3
Questioning skills/knowledge
Q1 Explain the major differences between Throttle Body (TBI) Injectors and Port Fuel (PFI) Injectors?
Students response:  
Q2. Explain how to access the “PID Data” list using the scan tool?
Students response:    
Q3. The sensor and output status data stored when a DTC is set is called?
Students response:    
Q4. Scan tools can be used to cycle on and off some actuators such as injectors, vacuum solenoids, idle air control motors and the like? True or False
Students response:  
Q5. Why is it very important that the Job Card is completed correctly?
Students response:    

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