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A copy of this page must be supplied to the office and kept in the student’s file with the evidence.Assessment Task 2: Project quality management plan projectTask summaryIn the role of Project Officer of a fictitious company, Native Bush Spices, youare required to determine the quality requirements for a project to develop aweb site. You are then to develop a quality management plan.This assessment is to be completed in the simulated work environment in the RTO.Required● Computer with Microsoft Office and access to the internet.● Briefing Report Template● Project Management Policy and Procedures● Project Quality Management Plan Template● Space for a meeting● Roleplay participants (assessor and one other student)Submit● Email with briefing report attached● Email with draft project quality management plan attached● Email with updated project quality management plan attachedNative Bush Spices Australia is based in Coffs Harbour, NSW.The business was established in 2010 to cater for a demand for Australian native foodproducts. The company has organic certification.The company manufactures and retails a range of organic, Australian native foodsincluding:● Native herbs and spices● Native herbal teas● Native fruit jams and conserves.Currently the business is selling its products through a number of smallsupermarkets and health stores throughout Australia. The company also has a verybasic website that includes 4 four pages: home, about us, products and contactdetails.GoalsThe company’s overall business objectives for the next three years are to increasesales and create brand awareness, develop a broader product range, as well asexpand into overseas markets, most likely Hong Kong, Japan and Singapore.TargetThe company’s target customers are those that enjoy gourmet foods.The age range of Australian consumers buying products is between 35 and 65.Most consumers are health conscious, care about protecting the environment andhave an average annual income of $80,000.The company currently employs the following staff in its head office: CEO, OperationsManager, Marketing Coordinator, Customer Service Officer and two administrationstaff.Ten 10 staff are employed in the factory making and distributing the products.To date the company has been utilising a basic web site, and it has been decided toreplace it completely. As the Project Officer, you have been asked by the OperationsManager to coordinate a project to develop a new website.As the new website is seen as a critical part of the company’s expansion strategy, theCEO has stressed the importance of project quality and has tasked you to managequality within this project through determining quality requirements and thenimplementing quality processes.The CEO has advised of a strict budget of $11,000 for this project, with no variancesallowable. The budget is based on estimated costs.A key aim is that customers are attracted to the web site and find it easy to use.Timing is also an issue, as the web site should be ready by October to be ready forthe Christmas season: assume that it is currently June.The company has established procedures for project management, and these aredocumented in the Project Management Policy and Procedures.Assessment Task 2 InstructionsComplete the following activities:1. Determine quality requirementsRead the instruction from your student resources and download your student resourcesReview Native Bush Spices Australia Project Management Policy and Procedures, as wellas the case study information.What you have to doBased on the information provided, and your knowledge of required quality objectives andstandards, you are required to develop a short briefing report for the CEO.a) Your briefing report should give an outline of the project and your recommendationsregarding quality objectives for the projects.b) You should identify at least 10 relevant quality standards for this project.Use the Briefing Report Template to develop your report.Complete the template and insert here with a copy andpasteInstruction … Fill out the template and do a copy and paste into here ..You need to talk aboutNative Bush Spices AustraliaWebsite ProjectIntroductionOutline the purpose of the briefing report OVERVIEWThe purpose of the repot is to make recommendations of the quality that is required for the newweb site.. Something like that in your own wordsProposed quality objectivesProject Delivery: Expand eg facilitate the delivery of the project on timeProject Management: Expand eg the project management methodology is adhered to andall key processes involved in project management are undertaken• Project Proposal Expand in your own words• Project Charter Expand in your own words• Stakeholder Register Expand in your own words• Steering Committee Terms of Reference Expand in your own words• Communication Plan Expand in your own words• Risk Management Expand in your own words• Quality Management Plan Expand in your own words• Project Management Plan Expand in your own words• Post Implementation Review Expand in your own words• Change Request Process Expand in your own words• Fit for Purpose Deliverables: Deliverables are efficient, effective and meet the requirementsof all project team and stakeholder members. Expand in your own words• Customer Satisfaction: Major stakeholders are satisfied with the final project outcome.Expand in your own wordsProposed quality standardsPoints that need to be discussed… and think about ITStandard 1: Project objectives are aligned to organisational objectivesStandard 2: Clear communication of goals and status of project to project team members andexternal stakeholders as required.Standard 3: Sufficient resources and budget are allocated to the project.Standard 4: Project schedule is agreed to by the team as achievable.Standard 5: Processes are in place for management approval.Standard 6: User training needs have been considered and relevant training put in placeStandard 7: Changes to scope or schedule are reviewed and approved by all involved.Standard 8: All development documentation is complete and accessibleStandard 9: Design is user friendlyStandard 10: Design meets accessibility standards. ( Web site development standards)__________________________________________________________________________________2. Send an email to the CEO (your assessor)The text of the email should be in grammatically correct English, written in an appropriate (polite,business-like) style.It should introduce and summarise the contents of the attachment and ask for their input.Attach your briefing report to the email.The CEO (your assessor) will respond to you with feedback, which you will be expected toincorporate into the project quality management plan you develop as per the next activity.Instruction.Write the email on the web and do a copy and paste here Screen dumpHiPlease find attached the Quality Project Brief report for your perusal.Can we organise a meeting within the week to discuss the project and the brief. Can you let meknow when you are available for a meeting.Many thanks in advance and look forward to hearing from you.Kindest RegardsXXXXXXXXXXXXXAttach a screen image from the gmail or Hotmail_______For web site development________________________________________________3. Develop a draft project quality management planUse the internet to research project quality plans that could beappropriate for the case study scenario.You should also use the information in your briefing report and the feedback from your assessor toinform the plan.Use the Project Quality Management Plan Template to guide yourwork.The Quality Management Plan you develop for your project should, as a minimum, include:● Purpose of the quality management plan● Quality objectives● Quality standards● Quality metrics● Quality assurance and control mechanisms● Quality roles and responsibilities● Quality methods, techniques and tools to resolve quality issues● Plan for reporting quality control and assurance problems to ensure quality issues areresolved.Print out a copy of this document to take to the project team meeting with you.InstructionInsert Quality Management Plan Template HereQuality management plan template from student resourcesNative Bush Spices Australia ( DRAFT )Website ProjectQuality Management Plan DraftPurposeOutline the purpose of the Quality Management PlanThe purpose of the Quality Management Plan is to describe how quality will be managed throughoutthe lifecycle of the Website development project, and define how the Project etc etc etcThis will assist Management in Quality to determine if deliverables are being produced to anacceptable quality level and if the project processes used to manage and create the deliverableshave been effective and properly applied.In summary the Quality Management Plan ……expand…………etc etc etc………………………………………………………….. etc etc …………………………………………………………………………….• quality is planned• how quality is managed• quality assurance activities• quality control activities• acceptable quality standards• roles and responsibilities for management activitiesQuality objectives xxxxxxxxxxxxxxxxxxxxxxxxxxxxxDescribe the quality objectives1. The following are the quality objectives of the project that reflect the overall intentions to beapplied with regard to quality throughout the project.2. Effective Project Delivery: To facilitate the delivery of the project on time and within +/- 10%budget, with successful achievement of the Project Objectives as defined in the project charter.3. Effective Project Management: To ensure that the project management methodology is adheredto and all key processes involved in project management are undertaken effectively for theproject. Including output of deliverables that align with the developed Project Framework:• Project Proposal• Project Charter• Stakeholder Register• Steering Committee Terms of Reference• Communication Plan• Risk Management• Quality Management Plan• Project Management Plan• Post Implementation Review• Change Request Process• Fit for Purpose Deliverables: Deliverables are efficient, effective and meet the requirementsof all project team and stakeholder members.• Customer Satisfaction: Major stakeholders are satisfied with the final project outcome.Quality Standards and MetricsInclude at least 10 quality standards for the Website Design project.Quality metrics should be chosen for each quality standard. Each should include an explanation ofhow the metric applies to the quality of the product or process it is being used to measure.Additionally, any thresholds or limits should be clearly stated.Metrics should always be clear, measurable, controllable, and reportable.Standard 1: Project objectives are aligned to organisational objectivesQuality Metric: Project objectives are checked to ensure they align to organisational objectives.Standard 2: Clear communication of goals and status of project to project team members andexternal stakeholders as required.Quality Metric: All project team members and external stakeholders are regularly informed aboutproject status and goals. This will be done via meetings, regular updates, project software tools.Standard 3: Sufficient resources and budget are allocated to the project.Quality Metric:Standard 4: Project schedule is agreed to by the Project Team as achievable.Quality Metric:Standard 5: Processes are in place for management approval.Quality Metric:Standard 6: User training needs have been considered and relevant training put in placeQuality Metric:Standard 7: Changes to scope or schedule are reviewed and approved by all involved.Quality Metric:Standard 8: All development documentation is complete and accessibleQuality Metric:Standard 9: Design is user friendlyQuality Metric:Standard 10: Design meets accessibility standards.Quality Metric:Quality Assurance and Control MechanismsThis section is GovernanceAll proposed changes to the project must be submitted through the formal Change request and /orchange requestExpand on how you are going to control the process change e.g. Change request formQuality roles and responsibilitiesWho has responsibility for the project ??????Say something about the project managerSEO and web developer.Quality methods, techniques and tools to resolve quality issuesA range of quality methods, techniques and tools … expandTalk about …. brainstorming, meetings of team and staff …. Project status report analysis ….Other documentsQuality control and assurance problem reportingTalk about something likeProblems and issues will be discussed at team and staff meetingsProblems and issues will be delegated to the team and staff meetings.________________________________________________________________________________4. Send an email to the CEO (your assessor).The text of the email should be in grammatically correct English, written in an appropriate (polite,business-like) style.It should introduce and summarise the contents of the attachment and ask for a meeting to discussit with the Project Team.Attach your draft project quality management plan to the email.Instruction.Write the email on the web and do a copy and paste hereHiPlease find attached the Quality Management Plan for your perusal.Can you give please authorise the plan and should there be any anomalies can you let me knowASAP. I look forward to hearing from you at your earliest convenience.Thank you in advanceKindest regardsxxxxxxxxxxxWrite this in gmail or Hotmail and then do a screen print into here and that will do the trick .5. Meet with the project teamParticipate in a meeting with the project team to discuss and negotiate the Project QualityManagement Plan.Explain all of the information in the Project Quality Management Plan, providing a clear rationale foreach aspect of the to gain support for it from the team members.During the meeting, you will need to demonstrate effective communication skills including:● Asking questions to identify required information● Using non-verbal communication to assist with understanding● Responding to questions as required● Using active listening techniques to confirm informationTake notes at the meeting, as you will be required to use to include the input from team members.Give me the minutes of the meetingInsert hereSee sample meeting minutes belowGoogle minutes of a meeting and just follow the format and followthe KISS theory meaning >>>> Keep It Simple Stupid.<<<<This does not need to be complex … simple stuff only and it willwork.OrUse this template as it is simple[Meeting name] meeting minutes
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Agenda items[It’s easy to make this template your own. To replace placeholder text, just select it and start typing.Don’t include space to the right or left of the characters in your selection.][Apply any text formatting you see in this template with just a click from the Home tab, in the Stylesgroup. For example, this text uses the List Number style.][To add a new row at the end of the action items table, just click into the last cell in the last row andthen press Tab.][To add a new row or column anywhere in a table, click in an adjacent row or column to the one youneed and then, on the Table Tools Layout tab of the ribbon, click an Insert option.][Agenda item][Agenda item]
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[Status 1, such as InProgress orComplete]
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6. Finalise project quality management planBased on your discussion with the project team, finalise your project quality management plan,using any feedback you received during the meeting.Ensure that all of the agreed quality requirements are included in your Revised Project ManagementPlan.Native Bush Spices Australia ( Final ) From aboveWebsite ProjectQuality Management Plan FinalPurposeOutline the purpose of the Quality Management PlanQuality objectivesDescribe the quality objectivesQuality Standards and MetricsInclude at least 10 quality standards for the Website Design project.Quality metrics should be chosen for each quality standard. Each should include an explanation ofhow the metric applies to the quality of the product or process it is being used to measure.Additionally, any thresholds or limits should be clearly stated.Metrics should always be clear, measurable, controllable, and reportable.Quality Assurance and Control MechanismsQuality roles and responsibilitiesQuality methods, techniques and tools to resolve quality issuesQuality control and assurance problem reporting7. Send an email to the CEO (your assessor)The text of the email should be in grammatically correct English, written in an appropriate (polite,business-like) style.It should introduce and summarise the contents of the attachment and ask for their feedback.Attach your Revised Project Quality Management Plan to the email.FINALInstruction.Write the email on the web and do a copy and paste hereHiPlease find attached the Final Quality Management Plan for your perusal.As per our meeting last week the adjustments have been made and await your approval.Should there be any further adjustments please let me know ASAP so that adjustments can be madeotherwise we await approval for implementation.Thank you in advanceKindest regardsxxxxxxxxxxxAssessment Task 2 Checklist
Did the student:
Determine quality objectives and standards for theproject through review of case study information andproject management policy and procedures?
Determine quality objectives and standards for theproject through input from CEO?
Develop a quality management plan that includes:• Purpose of the quality management plan• Quality objectives• Quality standards• Quality metrics• Quality assurance and control activities• Quality roles and responsibilities• Quality methods, techniques and tools toresolve quality issues• Plan for reporting quality control andassurance problems to ensure qualityissues are resolved.
Identify quality management methods, techniquesand tools to resolve quality issues and document inthe Project Quality Management Plan?
Distribute, discuss and support quality requirementswith project team and stakeholders
Update Project Management Plan to include qualityrequirements in the project management plan?
In the team meeting, outline the Project QualityManagement plan and seek feedback?
During the meeting, demonstrate effectivecommunication skills including:● Speaking clearly and concisely● Using non-verbal communication to assistwith understanding● Asking questions to identify requiredinformation● Responding to questions as required
● Using active listening techniques toconfirm understanding?
Following the meeting, update their projectquality management plan to include input fromthe team?
Not Satisfactory ◻
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