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SITHIND002 SOURCE AND USE INFORMATION ON THE HOSPITALITY INDUSTRY
Student Must Fill this Section
Privacy Release Clause:
“I give my permission for my assessment material to be used in the auditing, assessment validation & moderation Process”.
“I declare that: The material I have submitted is my own work; I have given references for all sources of information that are not my own, including the words, ideas and images of others”.
Not Yet Satisfactory
Information for Student:
All work is to be entirely of the student.
General Information for this assessment:Read the instructions for each question very carefully. Be sure to PRINT your FIRST name & LAST name in every place that is provided. Short questions must be answered in the spaces provided. For those activities requesting extra evidence such as: research reports, essay reports, etc. The student must attach its own work formatted in double space, Arial 12 pts. All activities must be addressed correctly in order to obtain a competence for the unit of competency. If the student doesn’t understand the assessment, they can request help from the assessor to interpret the assessment. Re-submission of assessment after the term will incur additional fees.
Re-assessment of Result & Academic Appeal procedures:
If a student is not happy with his/ her results, that student may appeal against their grade via a written letter, clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of the subject and within fourteen days of commencement of the new term.Re-assessment Process: An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal. Academic Manager will delegate another faculty member to review the assessment. The student will be advised of the review result done by another assessor. If the student is still not satisfied and further challenges the decision, then a review panel is formed comprising the lecturer/trainer in charge and the Academic Manager OR if need be an external assessor. The Institute will advise the student within 14 days from the submission date of the appeal. The decision of the panel will be deemed to be final. If the student is still not satisfied with the result, the he / she has the right to seek independent advice or follow external mediation option with nominated mediation agency. Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that subject.The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.Academic Appeals: If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through academic appeals handling protocol. To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision form with all other supporting documents, if any. This form is available via our website. The completed Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or electronically via the following contact details: Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email: [email protected] The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within seven days of notification of the outcome of the re-evaluation process. If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit. In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical certificate in support of a deferred appeal. The notice of appeal must be made within three working days of the concluding date shown on the medical certificate. The decision of Chief Executive Officer will be final. Student would then have the right to pursue the claim through an independent external body as detailed in the students’ complaint / grievance policy.
Comments/Feedback to Students
Assessment Task 1: Written questions
You are to answer all written questions.
Resources and equipment required to complete this task
Access to textbooks and other learning materials.
Access to a computer, printer, Internet and email software (if required).
When and where do I need to complete this task?
This task may be done in your own time as homework or you may be given time to do this task in class (where applicable).
Your assessor will provide you with the due date for this assessment.
What do I need to submit?
Your answers to each question in this task.
This is an open book test – you can use your learning materials as reference.
You must answer all questions in this task correctly.
You must answer the questions by typing your answers in Microsoft Word or a similar program – your assessor will advise as to whether you must email them your completed assessment, submit the file on a USB drive or hand in a hard copy.
Describe two new products that are available to consumers of hospitality products.
Describe two new techniques that are available in the hospitality industry.
Describe two new technologies that are available in the hospitality industry.
Describe two new services that are available in the hospitality industry.
What are ten important work attributes and ethics that a worker needs in the hospitality industry?
Where would you go to find out information about the following:
Code of practice for manual handling
Australian Tourist Accreditation Program
Information about the hotel industry in Australia
Information about how to deal with a tricky issue that has come up in your workplace.
Plain English explanation of the requirements of legislation relevant to the hospitality industry.
Requirements for training in food handling
Union membership for hospitality workers:
Provide an example of a hospitality industry journal.
Provide an example of a media article that provides information about trends in hospitality.
Provide two opportunities that hospitality workers have to network within their industry.
Provide an example of a time where you have had a personal experience that has influenced how you would like to conduct your own practice as a hospitality manager.
How does the hospitality industry contribute to the Australian economy? Make sure you cite the source of your information.
As a hospitality manager you will need to frequently work with people from other industry groups. Explain four important characteristics that will lead to effective relationships with the following people:
Supplier of a product
A person from the liquor licencing authority who provides information on how to comply with requirements.
A public health inspector who has come to audit your kitchen.
Sales person who has come in unannounced.
You are working in a restaurant where food and alcohol is served. A supplier has made a delivery but also asks you to give your supervisor a bag full of chocolates that are to be given out to customers as part of a promotion within the restaurant. A co-worker has seen the bag of chocolates and decides to take some for herself as they are her favourite brand.
What should you do and why?
You are working in a hotel which contains a gaming room. Two men approach you at the bar and while you are serving them, they ask you a number of questions. These questions were general at first but then they became more specific. They asked you the following questions: Has this hotel got a gaming venue? Where is it? What time does it close? Does it have a back door? Does it have security? How much money do people gamble every day? When the machines are emptied, how is the money handled?
What should you do and why?
You are working at a bar and a group of your old school friends come up to the bar. You haven’t seen them in a very long time and are pleased to see them. One of the group asks you for a free drink as ‘you owe him one’ because he helped you once when your car had broken down.
What should you do and why?
You are working in a hospitality service and an opportunity arises for promotion. The position has been advertised externally on the internet. You have been working hard and all of your supervisors have advised you to apply for the position as you display all of the qualities, skills and knowledge that are required. You have spent time on your resume and your application and you are aware that two other staff members are interested in the position. You all know each other well and are supportive of each other. You arrive at work on the day of your interview. You are told that no interviews will be going ahead as the manager has decided to give the job to an acquaintance of his. It appears that he does not have relevant experience in the job.
Is the manager acting legally? Why/why not?
What options do applicants for the job have to get a fair deal?
What do I need to hand in for this task?
Have I completed this?
Your answers to all questions
Assessment Task 1: Written questions
Did the student answer all written questions correctly? (Please note which questions were answered incorrectly, if applicable.)
Question 1 Satisfactorily answered
Question 2 Satisfactorily answered
Question 3 Satisfactorily answered
Question 4 Satisfactorily answered
Question 5 Satisfactorily answered
Question 6 Satisfactorily answered
Question 7 Satisfactorily answered
Question 8 Satisfactorily answered
Question 9 Satisfactorily answered
If ‘no’ to the above, did you identify gaps in the student’s understanding and knowledge?
If ‘yes’ to the above, what arrangements have been made for reassessment?
Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of the completed Assessment Task Cover Sheet.
Please note any reasonable adjustments for this task below.
Assessment Task 1 Outcome:
Satisfactory Not Satisfactory
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