Australian Financial Complaints Authority

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Task
1: Problem solving (1000 words)

Background

You
have recently graduated with a Bachelor of Business and your parents
are very proud of you when you land a job with the newly formed
Australian Financial Complaints Authority (AFCA). Your supervisor at
AFCA has provided you with some case files and wants you to prepare
advice and answer specific questions for each of them.

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You
will need to provide advice to the following based on the case study
related to Matilda
and Ulysses (PDF 257 KB):

Matilda
and Ulysses want to know if they can sue T-BANK for recommending
Natalie to them.

Are
they customers of T-BANK?

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