Establish and conduct business

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Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 1 of 53SITXMGT002Establish and conduct businessrelationshipsStudent AssessmentVersion Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 2 of 53What is the purpose of this document?The Student Pack is the document you, the student, needs to complete to demonstrate competency. Thisdocument includes the context and conditions of your assessment, the tasks to be completed by you andan outline of the evidence to be gathered.The information includes the following:• Information related to the unit of competency• Guidelines and instructions to complete each task and activity• A student evaluation formStudent Evaluation FormThese documents are designed after conducting thorough industry consultation. Students are encouragedto evaluate this document and provide constructive feedback to their training organisation if they feelthat this document can be improved.Link to other unit documents• The Student Pack is a document for students to complete to demonstrate their competency. Thisdocument includes context and conditions of assessment, tasks to be administered to the student,and an outline of the evidence to be gathered from the student.• The Unit Mapping is a document that contains information and comprehensive mapping with thetraining package requirements.• The Unit Requirements is a document that contains information related to the unit of competencyfor the Training Organisation staff and students.Document UsageCAQA Resourceshttps://caqaresources.com.au/Student Pack © 2019 CAQA Resources, CAQA and RTO Training ResourcesThis template and all its including associated content is a copyrighted work under Australian and other copyrightlaws. Do not submit copies or modifications of this template to any website or any third parties. Please review thefollowing license agreement to learn how you may or may not use this template.License Agreement:Copyright protects this material. No part of this publication may be reproduced, distributed, or transmitted in anyform or by any means, including photocopying, recording, or other electronic or mechanical methods, without theprior written permission of the publisher to use for a specific intended purpose. The only exception is briefquotations embodied in critical reviews and certain other noncommercial uses permitted by Copyright Act 1968(Cth). For permission requests, write to the publisher, addressed “Attention: Permissions Coordinator,” at theaddress below.If you believe that information of any kind in this publication is an infringement of copyright, in the material in whichyou either own the copyright or are authorised to exercise the rights of a copyright owner, and then please adviseus by contacting CAQA, Career Calling International Pty. Ltd. 2/10 Lawn Court, Craigieburn, Victoria 3064.Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 3 of 531. Student and trainer details
Student details
Full name:
Student ID:
Contact number:
Email address:
Trainer details
Full name:
2. Qualification and unit of competency
Qualification/Course/Program Details
Code:
Name:
Unit of competency
Code:
SITXMGT002
Name:
Establish and conduct business relationships
Releases:
1.0
Release date:
03/Mar/2016
3. Assessment Submission Method
☐ By hand to trainer/assessor ☐ By email to trainer/assessor☐ Online submission via Learning Management System (LMS)☐ Any other method _________________________________________________(Please describe here)
4. Student declaration
• I have read and understood the information in the Unit Requirements prior to commencing thisStudent Pack• I certify that the work submitted for this assessment pack is my own. I have clearly referencedany sources used in my submission. I understand that a false declaration is a form ofmalpractice;• I have kept a copy of this Student Pack and all relevant notes, attachments, and referencematerial that I used in the production of this Student Pack;• For the purposes of assessment, I give the trainer/assessor permission to:o Reproduce this assessment and provide a copy to another member of staff; ando Take steps to authenticate the assessment, including communicating a copy of thisassessment to a plagiarism checking service (which may retain a copy of the assessmenton its database for future plagiarism checking).Student signature: ________________________________Date: ____/_____/______________
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 4 of 535. Assessment Plan
The student must be assessed as satisfactory in each of the following assessment methods in order todemonstrate competence in a variety of ways.
Evidence number/Task number
Assessment method/ Type of evidence/Task name
Sufficient evidencerecorded/Outcome
Assessment task 1
Knowledge Test (KT)
S / NS (First Attempt)S / NS (Second Attempt)
Assessment task 2
Project (PT)
S / NS (First Attempt)S / NS (Second Attempt)
Assessment task 3
Project (PT)
S / NS (First Attempt)S / NS (Second Attempt)
Outcome
C ☐ NYC ☐
Date assessed:
Trainer signature:
6. Completion of the Assessment Plan
Your trainer is required to fill out the Assessment Plan Outcome records above, when:• You have completed and submitted all the requirements for the assessment tasks for this clusteror unit of competency.• Your work has been reviewed and assessed by your trainer/assessor.• You have been assessed as either satisfactory or unsatisfactory for each assessment task withinthe unit of competency.• You have been provided with relevant and detailed feedback.Every assessment has a “Feedback to Student” section used to record the following information. Yourtrainer/assessor must also ensure that all sections are filled in appropriately, such as:• Result of Assessment (satisfactory or unsatisfactory)• Student name, signature and date• Assessor name, signature and date• Relevant and detailed feedback
7. Unit Requirements
You, the student, must read and understand all of the information in the Unit Requirements beforecompleting the Student Pack. If you have any questions regarding the information, see yourtrainer/assessor for further information and clarification.
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 5 of 53Pre-Assessment Checklist: Task 1 – Knowledge Test
The purpose of this checklist
The pre-assessment checklist helps students determine if they are ready for assessment. Thetrainer/assessor must review the checklist with the student before the student attempts theassessment task. If any items of the checklist are incomplete or not clear to the student, thetrainer/assessor must provide relevant information to the student to ensure they understand therequirements of the assessment task. The student must ensure they are ready for the assessmenttask before undertaking it.
Section 1: Information for Students
☐ Make sure you have completed the necessary prior learning before attempting this assessment.☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to becompleted.☐ Make sure you understand what evidence is required to be collected and how.☐ Make sure you know your rights and the Complaints and Appeal process.☐ Make sure you discuss any special needs or reasonable adjustments to be considered during theassessment (refer to the Reasonable Adjustments Strategy Matrix – Appendix A and negotiate thesewith your trainer/assessor).☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).☐ Make sure that you have all the required resources needed to complete this assessment task.☐ The due date of this assessment task is in accordance with your timetable.☐ In exceptional (compelling and compassionate) circumstances, an extension to submit anassessment can be granted by the trainer/assessor. Evidence of the compelling and compassionatecircumstances must be provided together with your request for an extension to submit yourassessment work.☐ The request for an extension to submit your assessment work must be made before the due date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as providedin Appendix A and attached relevant evidence as required and select the correct checkbox.☐ I do require reasonable adjustment☐ I do not require reasonable adjustment
Declaration (Student to complete)☐ I confirm that the purpose and procedure of this assessment task has been clearly explained tome.☐ I confirm that I have been consulted about any special needs I might have in relation to theassessment process.☐ I confirm that the criteria used for this assessment has been discussed with me, as have theconsequences and possible outcomes of this assessment.☐ I confirm I have accessed and understand the assessment information as provided in the TrainingOrganisation’s Student Handbook.☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements forthis assessment.☐ I confirm that I am ready for assessment.Student Name: ______________________________________Student Signature: ___________________________________
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 6 of 53Assessment method-based instructions and guidelines:Knowledge Test
Assessment type
• Written Questions
Instructions provided to the student:
Assessment task description:
• This is the first (1) assessment task you must successfully complete to be deemed competentin this unit of competency.• The Knowledge Test is comprised of seventeen (17) written questions• You must respond to all questions and submit them to your Trainer/Assessor.• You must answer all questions to the required level, e.g. provide an answer within therequired word limit, to be deemed satisfactory in this task• You will receive your feedback within two (2) weeks, and you will be notified by yourTrainer/Assessor when your results are available.
Applicable conditions:
• All knowledge tests are untimed and are conducted as open book assessment (this meansyou can refer to your textbook during the test).• You must read and respond to all questions.• You may handwrite/use a computer to answer the questions.• You must complete the task independently.• No marks or grades are allocated for this assessment task. The outcome of the task will beSatisfactory or Not Satisfactory.• As you complete this assessment task, you are predominately demonstrating your writtenskills and knowledge to your trainer/assessor.
Resubmissions and reattempts:
• Where a student’s answers are deemed not satisfactory after the first attempt, aresubmission attempt will be allowed.• The student may speak to their trainer/assessor if they have any difficulty in completing thistask and require reasonable adjustments.• For more information, please refer to the Training Organisation’s Student Handbook.
Location:
• This assessment task may be completed in:☐ a classroom☐ learning management system (i.e. Moodle),☐ workplace,☐ or an independent learning environment.• Your trainer/assessor will provide you with further information regarding the location forcompleting this assessment task.
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Instructions for answering the written questions:
• Complete a written assessment consisting of a series of questions.• You will be required to answer all the questions correctly.• Do not start answering questions without understanding what is required. Read the questionscarefully and critically analyse them for a few seconds; this will help you to identify whatinformation is needed in the answer.• Your answers must demonstrate an understanding and application of the relevant conceptsand critical thinking.• Be concise, to the point and write answers within the word-limit given to each question. Donot provide irrelevant information. Remember, quantity is not quality.• You must write your responses in your own words.• Use non-discriminatory language. The language used should not devalue, demean, orexclude individuals or groups based on attributes such as gender, disability, culture, race,religion, sexual preference or age. Gender-inclusive language should be used.• When you quote, paraphrase, summarise or copy information from other sources to writeyour answers or research your work, always acknowledge the source.
Purpose of the assessment
This assessment task is designed to evaluate student’s knowledge essential to establish and conductbusiness relationships in a range of contexts and industry settings & Knowledge regarding thefollowing:• Knowledge to establish the relationship in line with organisational requirements and protocolsand use effective communications skills and techniques to build business relationships.• Knowledge to proactively identify and take up opportunities to maintain regular contact withcustomer and suppliers• Knowledge to use various negotiation techniques to maximise the benefit of relationship forall parties.• Knowledge to analyse and incorporate feedback and input from colleagues into a negotiationwhere appropriate.• Knowledge to communicate results of negotiations to required stakeholders and colleagueswithin the required timeframes.• Knowledge to confirm agreements in writing based on organisational requirements and usingformal contracts where appropriate.• Knowledge to obtain approval for all aspect of formal agreements based on organisationalprocedures.• Knowledge to evaluate and act on the need for specialist advice as required.• Knowledge to proactively seek, review, and act upon information needed to maintain soundbusiness relationships.• Knowledge to honour agreements within the scope of individual responsibility, complyingwith agreed terms.• Knowledge to take account of agreed performance indicators.• Knowledge to make adjustments to agreements in consultation with customer or supplierand share information with appropriate colleagues.• Knowledge to nurture the relationship through regular contact and use of effectiveinterpersonal and communication styles.• Knowledge to collect, review, interpret/understand and analyse/review text-based businessinformation from a range/number of sources.• Written knowledge to organise and deliver information to effectively communicate to a rangeof stakeholders/interested people.
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• Numeracy/numbers- mathematical Knowledge to interpret/understand mathematical datawhen reviewing and analysing scenario/setting-situation business information.• Knowledge to interact/cooperate with others using appropriate conventions/systems whencommunicating to, and consulting/discussing with stakeholders/interested parties.• Knowledge to analyse relevant/appropriate information to identify scope/range of work,goals and objectives and to evaluate/review options/other choices.• Knowledge to initiate and enterprise to proactively seek opportunities for building businessrelationships.• Knowledge to use familiar/known digital technology to access/get to information, documentfindings/results and communicate them to stakeholders.
Task instructions
• This is an individual assessment.• To ensure your responses are satisfactory, consult a range of learning resources and otherinformation such as handouts, textbooks, learner resources etc.• To be assessed as Satisfactory in this assessment task, all questions must be answeredcorrectly.
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 9 of 53Assessment Task 1: Knowledge TestProvide your response to each question in the box below.
Q1:
Explain the following institutions with whom business may seek toestablish a business relationship considering their organisationalrequirements and protocols.• Cooperative partnership with an organisation• Contractor• Customer• Networks• SupplierWrite 50-70 words for each.
Satisfactoryresponse
Yes ☐
No ☐
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Q2:
List any eight (8) effective communication skills and techniques that youcan use to build business relationships.
Satisfactoryresponse
Yes ☐
No ☐
Q3:
Explain how the following opportunities can help a hospitality business inmaintaining regular contact with customers and suppliers. Write 50 – 75words for each.a. Association membershipb. Cooperative promotionsc. Industry functionsd. Informal social occasionse. Program of regular telephone contactf. Social media
Satisfactoryresponse
Yes ☐
No ☐
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Q4:
Answer the following:a. What are the seven (7) basics principles of negotiation?b. Prepare a list of five (5) steps of the negotiation process.c. Explain the following negotiation techniques:i. Distributive negotiationii. Integrative negotiationWrite your answer in 70-100 words.
Satisfactoryresponse
Yes ☐
No ☐
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Q5:
Explain the following three (3) types of formal commercial agreementsand contracts.Answer in 3 – 5 lines for each.
Satisfactoryresponse
Yes ☐
No ☐
Q6:
Explain the following components of contract law in 3 – 5 lines for each.
Satisfactoryresponse
Yes ☐
No ☐
a. Lease agreementsb. Insurance agreementsc. Product and service agreementsa. Terms and obligations of a contractb. Methods of contractual agreementc. Exclusion clausesd. Dispute resolution clausee. Termination of contracts
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Q7:
Explain the importance of incorporating input and feedback of colleaguesand stakeholders into negotiation and communicating these, with theresults of negotiation, within appropriate timeframes. Answer in 100 –150 words.
Satisfactoryresponse
Yes ☐
No ☐
Q8:
Why is it important to confirm agreements in a formal written contract?Answer in 50 – 100 words.
Satisfactoryresponse
Yes ☐
No ☐
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Q9:
Prepare a list of any five (5) stakeholders from whom approval,permission and/or signatures must be obtained before a formalagreement can be entered.
Satisfactoryresponse
Yes ☐
No ☐
Q10:
Why is it important to evaluate and act on the advice from a specialist.List any three (3) other legal requirements that impact negotiations andagreements where organisation commonly seek specialist advice. Answerin 50 – 100 words.
Satisfactoryresponse
Yes ☐
No ☐
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Q11:
Explain any four (4) ways to proactively seek, review, and act uponinformation needed to maintain, build and nurture sound businessrelationships through regular contacts and using effective interpersonaland communication styles. Answer in 3 – 5 lines for each.
Satisfactoryresponse
Yes ☐
No ☐
Q12:
Explain how an organisation can ensure that the agreements made duringnegotiation are honoured and complied with agreed terms. Write youranswer in 50 – 100 words.
Satisfactoryresponse
Yes ☐
No ☐
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Q13:
Answer the following:a. Explain the meaning of performance indicator.b. Explain any two (2) performance indicators that can be can beused in measuring the quality of customer service provided byhotels. Answer in 3 – 5 lines for each.
Satisfactoryresponse
Yes ☐
No ☐
Q14:
Answer the following:a. Explain why is it important to make adjustments to the originalagreement in consultation with customer/suppliers during itsimplementation? Write your answer in 100-150 words.b. List any three (3) ways to share information with appropriatecolleagues
Satisfactoryresponse
Yes ☐
No ☐
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Q15:
Explain the following commercial context for a business relationship inthe hospitality industry. Answer in 3 – 5 lines.a. Industry structure and interrelationshipsb. Sources of supplyc. Distribution and marketing networksd. Professional networks
Satisfactoryresponse
Yes ☐
No ☐
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Q16:
Explain effective interpersonal communication skill in 50 – 100 words.
Satisfactoryresponse
Yes ☐
No ☐
Q17:
Answer the following:
Satisfactoryresponse
Yes ☐
No ☐
a. Explain the role of contract.b. Discuss the four essential features/elements of a contract to beconsidered as a legal binding. How can it still be invalid? Writeyour answer in 50-100 words.c. Prepare a list of at least ten (10) items that can be included ina contract.
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Assessment Results Sheet
Outcome
First attempt:Outcome (make sure to tick the correct checkbox):Satisfactory (S) ☐ or Not Satisfactory (NS) ☐Date: _______(day)/ _______(month)/ _______(year)Feedback:Second attempt:Outcome (please make sure to tick the correct checkbox):Satisfactory (S) ☐ or Not Satisfactory (NS) ☐Date: _______(day)/ _______(month)/ _______(year)Feedback:
StudentDeclaration
• I declare that the answers I have provided are my own work. Where Ihave accessed information from other sources, I have provided referencesand/or links to my sources.• I have kept a copy of all relevant notes and reference material that I usedas part of my submission.• I have provided references for all sources where the information is not myown. I understand the consequences of falsifying documentation andplagiarism. I understand how the assessment is structured. I accept thatthe work I submit may be subject to verification to establish that it is myown.• I understand that if I disagree with the assessment outcome, I can appealthe assessment process, and either re-submit additional evidenceundertake gap training and or have my submission re-assessed.• All appeal options have been explained to me.
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Student Signature
Date
Trainer/AssessorName
Trainer/AssessorDeclaration
I hold:☐ Vocational competencies at least to the level being delivered☐ Current relevant industry skills☐ Current knowledge and skills in VET, and undertake☐ Ongoing professional development in VETI declare that I have conducted an assessment of this student’s submission.The assessment tasks were deemed current, sufficient, valid and reliable. Ideclare that I have conducted a fair, valid, reliable, and flexible assessment.I have provided feedback to the student.
Trainer/AssessorSignature
Date
Office Use Only
The outcome of this assessment has been entered into the StudentManagement Systemon _________________ (insert date)by (insert Name) __________________________________
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 22 of 53Pre-Assessment Checklist: Task 2 – Project
The purpose of this checklist
The pre-assessment checklist helps students determine if they are ready for assessment. Thetrainer/assessor must review the checklist with the student before the student attempts theassessment task. If any items of the checklist are incomplete or not clear to the student, thetrainer/assessor must provide relevant information to the student to ensure they understand therequirements of the assessment task. The student must ensure they are ready for the assessmenttask before undertaking it.
Section 1: Information for Students
☐ Make sure you have completed the necessary prior learning before attempting this assessment.☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to becompleted.☐ Make sure you understand what evidence is required to be collected and how.☐ Make sure you know your rights and the Complaints and Appeal process.☐ Make sure you discuss any special needs or reasonable adjustments to be considered during theassessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with yourtrainer/assessor).☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).☐ Make sure that you have all the required resources needed to complete this assessment task.☐ The due date of this assessment task is in accordance with your timetable.☐ In exceptional (compelling and compassionate) circumstances, an extension to submit anassessment can be granted by the trainer/assessor. Evidence of the compelling and compassionatecircumstances must be provided together with your request for an extension to submit yourassessment work.☐ The request for an extension to submit your assessment work must be made before the due date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as providedin Appendix A and attached relevant evidence as required and select the correct checkbox.☐ I do require reasonable adjustment☐ I do not require reasonable adjustment
Declaration (Student to complete)☐ I confirm that the purpose and procedures of this assessment task has been clearly explained tome.☐ I confirm that I have been consulted about any special needs I might have in relation to theassessment process.☐ I confirm that the criteria used for this assessment has been discussed with me, as have theconsequences and possible outcomes of this assessment.☐ I confirm I have accessed and understand the assessment information as provided in the TrainingOrganisation’s Student Handbook.☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements forthis assessment.☐ I confirm that I am ready for assessment.Student Name: ______________________________________Student Signature: ___________________________________
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 23 of 53Assessment method-based instructions and guidelines:Project
Assessment type
• Project – Develop workplace policy and procedures for environmental sustainability
Instructions provided to the student:
Assessment task description:
• This is the second (2) assessment task you must successfully complete to be deemedcompetent in this unit of competency.• This assessment task requires you to complete a project.• You are required to develop workplace policy and procedures for environmental sustainabilityin this assessment task.• You will receive your feedback within two weeks, and you will be notified by yourtrainer/assessor when results are available.• You must attempt all activities of the project for your trainer/assessor to assess yourcompetency in this assessment task.
Applicable conditions:
• This project is untimed and is conducted as an open book assessment (this means you areable to refer to your textbook).• You must read and respond to all the criteria of the project.• You may handwrite/use computers to answer the criteria of the project.• You must complete the task independently.• No marks or grades are allocated for this assessment task. The outcome of the task will beSatisfactory or Not Satisfactory.• As you complete this assessment task, you are predominately demonstrating your practicalskills, techniques and knowledge to your trainer/assessor.• The trainer/assessor may ask you relevant questions on this assessment task to ensure thatthis is your own work.
Resubmissions and reattempts:
• Where a student’s answers are deemed not satisfactory after the first attempt, aresubmission attempt will be allowed.• The student may speak to their trainer/assessor if they have any difficulty in completing thistask and require reasonable adjustments.• For more information, please refer to the Training Organisation’s Student Handbook.
Location:
• This assessment task may be completed in:☐ a classroom☐ learning management system (i.e. Moodle),☐ workplace,☐ or an independent learning environment.• Your trainer/Assessor will provide further student information regarding the location forcompleting this assessment task.
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 24 of 53
Purpose of the assessment
The purpose of this assessment task is to assess the students’ skills and knowledge essential toestablish and manage positive business relationships in a range of contexts and industry settings.• Skill to establish the relationship in line with organisational requirements and protocols anduse effective communications skills and techniques to build business relationships.• Skill to proactively identify and take up opportunities to maintain regular contact with thecontractor.• Skill to use various negotiation techniques to maximise the benefit of relationship for allparties.• Skill to analyse and incorporate feedback and input from colleagues into a negotiationwhere appropriate.• Skill to communicate results of negotiations to required stakeholders and colleagues withinthe required timeframes.• Skill to confirm agreements in writing based on organisational requirements and usingformal contracts where appropriate.• Skill to obtain approval for all aspect of formal agreements based on organisationalprocedures.• Skill to evaluate and act on the need for specialist advice as required.• Skill to proactively seek, review, and act upon information needed to maintain soundbusiness relationships.• Skill to honour agreements within the scope of individual responsibility, complying withagreed terms.• Skill to take account of agreed performance indicators.• Skill to make adjustments to agreements in consultation with customer or supplier andshare information with appropriate colleagues.• Skill to nurture the relationship through regular contact and use of effective interpersonaland communication styles.
Task instructions
• The purpose of this assessment task is to assess the student’s knowledge essential to usehigh-level communication and relationship building skills to conduct formal negotiations andmake commercially significant business-to-business agreements in a range of contexts andindustry settings.• This assessment task requires the student to take on the role of Manager for the organizationgiven in the case scenario.• The trainer/assessor will act as the contractor, and one of the students will act as a colleaguein the negotiation.• Time-limit to complete the different parts of this assessment task will be discussed by thetrainer/assessor.• Email addresses will be provided to the student by the trainer/assessor.• You will be required to complete all parts of this assessment task.
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 25 of 53Assessment Task 2 – ProjectProject:Scenario:You are a manager at The Red Road hotel, Melbourne looking after the logistics and marketing team. Thehotel has the following facilities:a. 10 Standard rooms with queen beds and attached bathroom.b. 1 Dining hall with a capacity of 50 guests.c. 1 Conference rooms (capable of handling 30 – 50 guests)d. 1 Indoor swimming poole. 1 Tennis lawnThe hotel provides the following services:a. Lodgingb. Cateringc. Small events hostingCase:Recently management has decided to work with a contracting company for laundry. Management hasasked you to get in touch with possible contracting companies specialising in the laundry business andnegotiate with them on possible rates and services.Currently, the hotel is using 10 hours per day for laundry. It cost around $40 per hour to the hotel.Around 200kg of laundry is cleaned every day. Also, the hotel is struggling to find appropriate staff androtating available ones for the job which has added dissatisfaction in the staff.Part A:PT2.1 Write a prospective post for five (5) social media platforms outlined below, sharing informationabout this new opportunity for a laundry service provider. This message should specify thelocality, basic details on the opportunity and ask for service providers to submit their relevantdetails and current work portfolio (in the local community) to the hotel, via email. You need towrite each post and put them into an email, addressed appropriately to the hotel owner (yourtrainer). You will need to print this out and hand it in as part of this task.a. LinkedInb. Twitterc. Facebookd. InstagramVersion Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 26 of 53e. Industry/association forum/job boardNote: For email – print the email and show to the trainer / instructor.PT2.2 A contractor has replied back, with interest in the opportunity. They wish for you to call them todiscuss the opportunity in further detail. You will need to call the laundry service provider andestablish and begin building a relationship, using effective communication techniques. Yourtrainer/assessor will be acting as the laundry service provider.Part B:Assume the laundry service provider has confirmed to work with the hotel as a contractor. Conduct anegotiation meeting with the contractor.For negotiation meeting, the instructor / trainer will act as the contractor, and one of the students willact as a colleague in the negotiation. If no other students are present, the trainer will assume multipleroles.Ensure the following requirement while negotiating:Minimum requirement:• The contractor should pick up dirty laundry at 1:00 pm and return clean ones at 1:00 pm thefollowing day. Should be available during weekends and public holidays as well.• Laundry should be clean and well pressed.Good to have:• The contract period of 6 months.• Laundry rate of $2.25/Kg as per current cost for the hotel. Cost of laundry can be up to 10%above/below the current cost for the hotel.Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 27 of 53PT2.3 Use various negotiation techniques to maximise the benefit of the relationship for both parties.The proper professional and organisational protocol should be followed. During the negotiation,incorporate feedback and input from a colleague where appropriate. The negotiation should coverthe following:a. Rate of laundryb. Time to pick up and deliveryc. Contract periodd. Payment schedulee. Compensation / penalty in case of delay servicef. Compensation / penalty in case of damaged laundryg. Late fee / penalty in case hotel delays to pay the contractorh. Performance indicator of the serviceList out the negotiated item in the following format:
Sno
Negotiated item / task
Acceptable result
Remarks
1
2
3
4
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PT2.4 Communicate the result of negotiation via email to appropriate colleagues and stakeholders/contractor (Trainer/Instructor) after the negotiation is completed.PT2.5 Prepare a written contract to confirm the agreement with the contractor. Obtain approval for allaspects of the formal agreements from the contractor and stakeholders present in the meeting.Use the template provided.PT2.6 Assume another student is a specialist and ask for any suggestions that need to be part of thecontract. The student must provide one relevant suggestion that will be implemented in thecontract. If there are an insufficient number of students, the trainer will assume this role.PT2.7 Sign the contract to confirm the contract between two parties and hand this to yourtrainer/assessor to demonstrate completion of this task.Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 29 of 53Template for contract preparation. You can change the content as per need.The contract for Services RenderedThis is a contract entered into by __________________________________ (hereinafterreferred to as “the Provider”) and __________________________________(hereinafterreferred to as “the Client”) on this date,_____________________________ .The Provider’s place of business is ______________________________________________and the Client’s place of business is ____________________________________________.The Client hereby engages the Provider to provide services described herein under “Scope andManner of Services.” The Provider hereby agrees to provide the Client with such services inexchange for consideration described herein under “Payment for Services Rendered.”Scope and Manner of Services
Terms and obligations / Exclusion / Disputeresolutions
Acceptable result
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 30 of 53Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 31 of 53Payment for Services RenderedThe Client shall pay the Provider for services rendered according to the Payment Schedule asbelow, within calendar days of the date on any invoice for services rendered from the Provider.Payment date: ______________________________________Should the Client fail to pay the Provider the full amount specified in any invoice withincalendar days of the invoice’s date, a late fee equal to <$X> shall be added to the amount dueand interest of percent per annum shall accrue from the calendar day following the invoice’sdate.The contract will last for __________________months and will be terminated if not renewed.On agreement of both parties, the contract can be terminated any time before the end of thecontract period.Applicable LawThis contract shall be governed by the laws of the County of _______________________ inthe State of _________________________ and any applicable Federal law.SignaturesIn witness of their agreement to the terms above, the parties or their authorized agentshereby affix their signatures:____________________________________ _________________________________(Name of Client or agent) (Name of Provider or agent)____________________________________ _________________________________(Signature of Client or agent) (Date) (Signature of Provider or agent) (Date)Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 32 of 53Part C:Assume the laundry service provider is working as per the contract. On Thursday afternoon, there werethree chair covers which had been stained with wine after being laundered, and one curtain from thekitchen had a tear.PT2.8 Call the laundry service provider to seek and review the concern and try to maintain soundbusiness relationships. Base the feedback to the contractor honour within the scope of yourindividual responsibility. Inform him that the agreed performance indicator on cleanness has notbeen met.Your instructor will act as a contractor.PT2.9 Based on the feedback and consultation with the contractor, make adjustments to the agreementand share the information with appropriate colleagues and stakeholders via email. Adjustmentsshould take into account the fact that a small percentage of laundry will be damaged in the courseof business and that goods older than X year and/or washed X amount of times previously maysustain damage. Ensure accurate performance indicators/measures around this issue areincorporated into the agreement.PT2.10Call the contractor to thank them and share the updated contract. Use effective interpersonaland communication styles to nurture the relationship. During the call, talk about cooperativepromotions to market each other clients. The contractor can promote the hotel in its outlets whilethe hotel can recommend the contractor to other hotels within its association.Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 33 of 53Performance Criteria/Performance Checklist
Your task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in thisassessment task the participant needs todemonstrate competency in the followingcritical aspects of evidence
S
N/S
Trainer/Assessor to complete(Comment and feedback to students)
a) Appropriate and professional bodylanguage, gestures and tone.


b) Established relationship in line withorganisational requirements andprotocols and use effectivecommunications skills and techniquesto build business relationships.


c) Proactively identified and took upopportunities to maintain regularcontact with the contractor.


d) Used various negotiation techniques tomaximise the benefit of relationshipfor all parties.


e) Analysed and incorporated feedbackand input from colleagues into anegotiation where appropriate.


f) Communicated results of negotiationsto required stakeholders andcolleagues within required timeframes.


g) Confirmed agreements in writingbased on organisational requirementsand using formal contracts whereappropriate.


Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 34 of 53
h) Obtained approval for all aspect offormal agreements based onorganisational procedures.


i) Evaluated and act on the need forspecialist advice as required.


j) Proactively seek, reviewed, and actedupon information needed to maintainsound business relationships.


k) Honoured agreements within thescope of individual responsibility,complying with agreed terms.


l) Took account of agreed performanceindicators.


m) Made adjustment to agreements inconsultation with customer or supplierand shared information withappropriate colleagues.


n) Nurtured relationship through regularcontact and use of effectiveinterpersonal and communicationstyles.


o) Ability to understand the questionsand answering correctly.


Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 35 of 53
Assessment Results Sheet
Outcome
First attempt:Outcome (make sure to tick the correct checkbox):Satisfactory (S) ☐ or Not Satisfactory (NS) ☐Date: _______(day)/ _______(month)/ ____________(year)Feedback:Second attempt:Outcome (make sure to tick the correct checkbox):Satisfactory (S) ☐ or Not Satisfactory (NS) ☐Date: _______(day)/ _______(month)/ ____________(year)Feedback:
StudentDeclaration
• I declare that the answers I have provided are my own work. Where Ihave accessed information from other sources, I have provided referencesand or links to my sources.• I have kept a copy of all relevant notes and reference material that I usedas part of my submission.• I have provided references for all sources where the information is not myown. I understand the consequences of falsifying documentation andplagiarism. I understand how the assessment is structured. I accept thatthe work I submit may be subject to verification to establish that it is myown.• I understand that if I disagree with the assessment outcome, I can appealthe assessment process, and either re-submit additional evidenceundertake gap training and or have my submission re-assessed.• All appeal options have been explained to me.
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 36 of 53
Student Signature
Date
Trainer/AssessorName
Trainer/AssessorDeclaration
I hold:☐ Vocational competencies at least to the level being delivered☐ Current relevant industry skills☐ Current knowledge and skills in VET, and undertake☐ Ongoing professional development in VETI declare that I have conducted an assessment of this student’s submission.The assessment tasks were deemed current, sufficient, valid and reliable. Ideclare that I have conducted a fair, valid, reliable, and flexible assessment.I have provided feedback to the student.
Trainer/AssessorSignature
Date
Office Use Only
The outcome of the assessment has been entered into the StudentManagement Systemon _________________ (insert date)by (insert Name) __________________________________
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 37 of 53Pre-Assessment Checklist: Task 3 – Project
The purpose of this checklist
The pre-assessment checklist helps students determine if they are ready for assessment. Thetrainer/assessor must review the checklist with the student before the student attempts theassessment task. If any items of the checklist are incomplete or not clear to the student, thetrainer/assessor must provide relevant information to the student to ensure they understand therequirements of the assessment task. The student must ensure they are ready for the assessmenttask before undertaking it.
Section 1: Information for Students
☐ Make sure you have completed the necessary prior learning before attempting this assessment.☐ Make sure your trainer/assessor clearly explained the assessment process and tasks to becompleted.☐ Make sure you understand what evidence is required to be collected and how.☐ Make sure you know your rights and the Complaints and Appeal process.☐ Make sure you discuss any special needs or reasonable adjustments to be considered during theassessment (refer to the Reasonable Adjustments Strategy Matrix and negotiate these with yourtrainer/assessor).☐ Make sure that you have access to a computer and the internet (if you prefer to type the answers).☐ Make sure that you have all the required resources needed to complete this assessment task.☐ The due date of this assessment task is in accordance with your timetable.☐ In exceptional (compelling and compassionate) circumstances, an extension to submit anassessment can be granted by the trainer/assessor. Evidence of the compelling and compassionatecircumstances must be provided together with your request for an extension to submit yourassessment work.☐ The request for an extension to submit your assessment work must be made before the due date.
Section 2: Reasonable adjustments
I confirm that I have reviewed the Reasonable Adjustments guidelines and criteria as providedin Appendix A and attached relevant evidence as required and select the correct checkbox.☐ I do require reasonable adjustment☐ I do not require reasonable adjustment
Declaration (Student to complete)☐ I confirm that the purpose and procedures of this assessment task has been clearly explained tome.☐ I confirm that I have been consulted about any special needs I might have in relation to theassessment process.☐ I confirm that the criteria used for this assessment has been discussed with me, as have theconsequences and possible outcomes of this assessment.☐ I confirm I have accessed and understand the assessment information as provided in the TrainingOrganisation’s Student Handbook.☐ I confirm I have been given fair notice of the date, time, venue and/or other arrangements forthis assessment.☐ I confirm that I am ready for assessment.Student Name: ______________________________________Student Signature: ___________________________________
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 38 of 53Assessment method-based instructions and guidelines:Project
Assessment type
• Project – Develop workplace policy and procedures for environmental sustainability
Instructions provided to the student:
Assessment task description:
• This is the third (3) assessment task you must successfully complete to be deemedcompetent in this unit of competency.• This assessment task requires you to complete a project.• You are required to develop workplace policy and procedures for environmental sustainabilityin this assessment task.• You will receive your feedback within two weeks, and you will be notified by yourtrainer/assessor when results are available.• You must attempt all activities of the project for your trainer/assessor to assess yourcompetency in this assessment task.
Applicable conditions:
• This project is untimed and is conducted as an open book assessment (this means you areable to refer to your textbook).• You must read and respond to all the criteria of the project.• You may handwrite/use computers to answer the criteria of the project.• You must complete the task independently.• No marks or grades are allocated for this assessment task. The outcome of the task will beSatisfactory or Not Satisfactory.• As you complete this assessment task, you are predominately demonstrating your practicalskills, techniques and knowledge to your trainer/assessor.• The trainer/assessor may ask you relevant questions on this assessment task to ensure thatthis is your own work.
Resubmissions and reattempts:
• Where a student’s answers are deemed not satisfactory after the first attempt, aresubmission attempt will be allowed.• The student may speak to their trainer/assessor if they have any difficulty in completing thistask and require reasonable adjustments.• For more information, please refer to the Training Organisation’s Student Handbook.
Location:
• This assessment task may be completed in:☐ a classroom☐ learning management system (i.e. Moodle),☐ workplace,☐ or an independent learning environment.• Your trainer/Assessor will provide further student information regarding the location forcompleting this assessment task.
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 39 of 53
Purpose of the assessment
The purpose of this assessment task is to assess the students’ skills and knowledge essential toestablish and manage positive business relationships in a range of contexts and industry settings.• Skill to establish the relationship in line with organisational requirements and protocols anduse effective communications skills and techniques to build business relationships.• Skill to proactively identify and take up opportunities to maintain regular contact with thecustomer.• Skill to use various negotiation techniques to maximise the benefit of relationship for allparties.• Skill to analyse and incorporate feedback and input from colleagues into a negotiationwhere appropriate.• Skill to communicate results of negotiations to required stakeholders and colleagues withinthe required timeframes.• Skill to confirm agreements in writing based on organisational requirements and usingformal contracts where appropriate.• Skill to obtain approval for all aspect of formal agreements based on organisationalprocedures.• Skill to evaluate and act on the need for specialist advice as required.• Skill to proactively seek, review, and act upon information needed to maintain soundbusiness relationships.• Skill to honour agreements within the scope of individual responsibility, complying withagreed terms.• Skill to take account of agreed performance indicators.• Skill to make adjustments to agreements in consultation with customer or supplier andshare information with appropriate colleagues.• Skill to nurture the relationship through regular contact and use of effective interpersonaland communication styles.
Task instructions
• This assessment task is a continuation of assessment task 2.• The purpose of this assessment task is to assess the student’s knowledge essential to usehigh-level communication and relationship building skills to conduct formal negotiations andmake commercially significant business-to-business agreements in a range of contexts andindustry settings.• This assessment task requires the student to take on the role of Manager for the organizationgiven in the case scenario.• The roles of the trainer/assessor and the peer student are specified in the tasks itself.• Time-limit to complete the different parts of this assessment task will be discussed by thetrainer/assessor.• Email addresses will be provided to the student by the trainer/assessor.• You will be required to complete all parts of this assessment task.
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 40 of 53Assessment Task 3 – ProjectProjectScenario:You are a manager at The Red Road hotel in Melbourne, looking after the logistics and marketing teamas provided in the scenario of AT2.You are at a social networking function when you overhear one of the guests talking about plans to workwith a hotel to provide lunch box services to a school on a daily basis.Part A:PT3.1 Approach her to verify if a lunch box delivery service provider has already been decided upon andif there is any chance that you can help her. Establish a relationship with the prospective clientwith effective communication skills and techniques to build business relationships.Your trainer/instructor will act as a prospective client.For instructor:Inform the student that the catering service has not decided yet and happy to talk further.PT3.2 Maintain the contact with the lady via emails to thank her and show a willingness to work togetherfor the prospect work.a. First email the prospective client, thanking her for the opportunity and looking forward toworking together, as well as, any further additional informationb. Second email responding to:i. Additional informationii. Reputation in the communityiii. Ability to meet timeframes requiredc. Third email responding to queries regarding:i. Specific lunch menu items1. Vegetarian items2. juice3. seasonal variationsii. Pricing requirementsThese emails will need to all be printed and given to your trainer. Each email should be written in aprofessional manner, addressed appropriately and in no more than 150-200 words each.Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 41 of 53Part B:Assume that the school you approached has agreed to work with your hotel and wants furthernegotiations.Conduct a negotiation meeting with the customer.For the negotiation meeting, your instructor / trainer will act as the customer, and one student will actas a colleague in the negotiation.Ensure the following requirements are negotiated:Requirements:• Minimum of 75 lunch boxes should be ordered per day. If the number of boxes ordered is lessthan 75, an extra 10% charge will be applied to each box.• Each food box will contain a mix of 2 non-vegetarians and 1 vegetarian item with 1 seasonal fruitand a juice.• For vegetarians, 3 vegetarian items, 1 seasonal fruit and juice will be available.• For the above configurations, the cost price is $10 a box at 75 boxes. You need to sell more thanthis for the deal to be commercially viable.Other:• Can reduce the price if 1 food item is reduced.• Can provide different food combination on each day for a week.• Contract period should be for a minimum of 3 months.Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 42 of 53PT3.3 Use various negotiation techniques to maximise the benefit of the relationship for both parties.Proper professional and organisational protocols should be followed. During the negotiation,incorporate feedback and input from colleagues where appropriate. The negotiation should coverthe following:a. The minimum number of lunch boxes that need to be ordered.b. Cost per packet.c. Content of the lunch box.d. Time for deliverye. Contract periodf. Payment scheduleg. Quality requirementh. Compensation / penalty in case of delay in servicei. Compensation / penalty in case of an issue with the food item.j. Late fee / penalty in case school delays in payingk. Performance indicators of the serviceList out the negotiated items in the template provided under AT2, PT2.3.PT3.4 Communicate the result of the negotiation via Email to the appropriate colleagues andstakeholders /customer (Trainer/Instructor) after the negotiation is completed.PT3.5 Prepare a written contract to confirm the agreement with the contractor. Obtain approval for allaspects of formal agreements from customer and stakeholders present in the meeting. Use thecontract template provided in UAT2, RP2.5.PT3.6 Your trainer/assessor will act as a specialist who you will need to hold discussions with, regardingspecialist advice for the contract. Assume your trainer/assessor is a business advisor.PT3.7 Sign the contract to confirm the contract between two parties.Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 43 of 53Part C:PT3.8 Assume that is the 2nd week of catering to the school and that, based on prior agreement, paymentshould be today (Friday). You have called the liaison officer for this program at the school, todiscuss any relevant feedback relating to the current service, which is within the scope of yourindividual responsibilities. As part of this call, you need to discuss when payment will be takingplace, for the current services rendered. Finally discuss the addition of the new clause, put forwardby your specialist business advisor.Trainer/assessor will act as a customer.PT3.9 Based on the feedback and consultation with the customer, make adjustments to the agreement,have the customer sign the adjusted agreement and share the information with the appropriatecolleagues via email. (The signed copy of this document should be handed to your trainer/assessorat the end of the task).PT3.10Call the customer to thank them and share the updated contract. Use effective interpersonal andcommunication styles to nurture the relationship. During the call, talk about cooperation forutilising networks for marketing and provide a positive review in the company Facebook pageand company website.Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 44 of 53Performance Criteria/Performance Checklist
Your task must address the following performance criteria/ performance checklist.
To be assessed as satisfactory (S) in thisassessment task the participant needs todemonstrate competency in the followingcritical aspects of evidence
S
N/S
Trainer/Assessor to complete(Comment and feedback to students)
p) Appropriate and professional bodylanguage, gestures and tone


q) Established relationship in line withorganisational requirements andprotocols and use effectivecommunications skills and techniquesto build business relationships.


r) Proactively identified and took upopportunities to maintain regularcontact with customer and contractor.


s) Used various negotiation techniques tomaximise the benefit of relationshipfor all parties.


t) Analysed and incorporated feedbackand input from colleagues into anegotiation where appropriate.


u) Communicated results of negotiationsto required stakeholders andcolleagues within required timeframes.


v) Confirmed agreements in writingbased on organisational requirementsand using formal contracts whereappropriate.


Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 45 of 53
w) Obtained approval for all aspect offormal agreements based onorganisational procedures.


x) Evaluated and act on the need forspecialist advice as required.


y) Proactively seek, reviewed, and actedupon information needed to maintainsound business relationships.


z) Honoured agreements within thescope of individual responsibility,complying with agreed terms.


aa)Took account of agreed performanceindicators.


bb)Made adjustment to agreements inconsultation with customer or supplierand shared information withappropriate colleagues.


cc) Nurtured relationship through regularcontact and use of effectiveinterpersonal and communicationstyles.


dd)Ability to understand the questionsand answering correctly


Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 46 of 53
Assessment Results Sheet
Outcome
First attempt:Outcome (make sure to tick the correct checkbox):Satisfactory (S) ☐ or Not Satisfactory (NS) ☐Date: _______(day)/ _______(month)/ ____________(year)Feedback:Second attempt:Outcome (make sure to tick the correct checkbox):Satisfactory (S) ☐ or Not Satisfactory (NS) ☐Date: _______(day)/ _______(month)/ ____________(year)Feedback:
StudentDeclaration
• I declare that the answers I have provided are my own work. Where Ihave accessed information from other sources, I have provided referencesand or links to my sources.• I have kept a copy of all relevant notes and reference material that I usedas part of my submission.• I have provided references for all sources where the information is not myown. I understand the consequences of falsifying documentation andplagiarism. I understand how the assessment is structured. I accept thatthe work I submit may be subject to verification to establish that it is myown.• I understand that if I disagree with the assessment outcome, I can appealthe assessment process, and either re-submit additional evidenceundertake gap training and or have my submission re-assessed.• All appeal options have been explained to me.
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 47 of 53
Student Signature
Date
Trainer/AssessorName
Trainer/AssessorDeclaration
I hold:☐ Vocational competencies at least to the level being delivered☐ Current relevant industry skills☐ Current knowledge and skills in VET, and undertake☐ Ongoing professional development in VETI declare that I have conducted an assessment of this student’s submission.The assessment tasks were deemed current, sufficient, valid and reliable. Ideclare that I have conducted a fair, valid, reliable, and flexible assessment.I have provided feedback to the student.
Trainer/AssessorSignature
Date
Office Use Only
The outcome of Assessment has been entered into the Student ManagementSystemon _________________ (insert date)by (insert Name) __________________________________
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 48 of 53Appendix A: Reasonable Adjustments
Write (task name and number) where reasonable adjustments have been applied:
Reasonable Adjustments
• Students with carer responsibilities, cultural or religious obligations, English as an additionallanguage, disability etc. can request for reasonable adjustments.• Please note, academic standards of the unit/course will not be lowered to accommodate theneeds of any student, but there is a requirement to be flexible about the way in which it isdelivered or assessed.• The Disability Standards for Education requires institutions to take reasonable steps to enablethe student with a disability to participate in education on the same basis as a student withouta disability.• The trainer/assessor must complete the section below “Reasonable Adjustment StrategiesMatrix” to ensure the explanation and correct strategy have been recorded and implemented.• The trainer/assessor must notify the administration/compliance and quality assurancedepartment for any reasonable adjustments made.• All evidence and supplementary documentation must be submitted with the assessment packto the administration/compliance and quality assurance department.
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Category
Possible Issue
Reasonable Adjustment Strategy(select as applicable)
 LLN
 Speaking Reading Writing Confidence
 Verbal assessment Presentations Demonstration of a skill Use of diagrams Use of supporting documents such as wordlists
 NonEnglishSpeakingBackground
 Speaking Reading Writing Culturalbackground Confidence
 Discuss with the student and supervisor (if applicable) whetherlanguage, literacy and numeracy are likely to impact on theassessment process Use methods that do not require a higher level of language orliteracy than is required to perform the job role Use short sentences that do not contain large amounts ofinformation Clarify information by rephrasing, confirm understanding Read any printed information to the student Use graphics, pictures and colour coding instead of, or tosupport text Offer to write down, or have someone else write, oral responsesgiven by the student Ensure that the time available to complete the assessment,while meeting enterprise requirements, takes account of thestudent’s needs
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 49 of 53
Reasonable Adjustment Strategies Matrix (Trainer/Assessor to complete)
Indigenous
 Knowledge andunderstanding Flexibility Services Inappropriatetraining andassessment
 Culturally appropriate training Explore understanding of concepts and practical applicationthrough oral assessment Flexible delivery Using group rather than individual assessments Assessment through completion of practical tasks in the fieldafter demonstration of skills and knowledge.
 Age
 Educationalbackground Limited studyskills
 Make sure font size is not too small Trainer/Assessor should refer to the student’s experience Ensure that the time available to complete the assessment takesaccount of the student’s needs Provision of information or course materials in an accessibleformat. Changes in teaching practices, e.g. wearing an FM microphoneto enable a student to hear lectures Supply of specialised equipment or services, e.g. a note-takerfor a student who cannot write Changes in lecture schedules and arrangements, e.g. relocatingclasses to an accessible venue Changes to course design, e.g. substituting an assessment task Modifications to the physical environment, e.g. installing levertaps, building ramps, installing a lift
Educationalbackground
 Reading Writing Numeracy Limited studyskills and/orlearning strategies
 Discuss with the Student previous learning experience Ensure learning and assessment methods meet the student’sindividual need
 Disability
 Speaking Reading Writing Numeracy Limited studyskills and/orlearning strategies
 Identify the issues Create a climate of support Ensure access to support that the student has agreed to Appropriately structure the assessment Provide information or course materials in an accessible format,e.g. a textbook in braille Changes in teaching practices, e.g. wearing an FM microphoneto enable a student to hear lectures Supply of specialised equipment or services, e.g. a note-takerfor a student who cannot write Changes in lecture schedules and arrangements, e.g. relocatingclasses to an accessible venue Changes to course design, e.g. substituting an assessment task Modifications to the physical environment, e.g. installing levertaps, building ramps, installing a lift
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 50 of 53
Explanation of reasonable adjustments strategy used
Trainer/AssessorName
Trainer/AssessorDeclaration
I declare that I have attached all relevant evidence to provide reasonableadjustment. The training package guidelines and criteria have not beencompromised in the process of providing reasonable adjustment to thestudent. I declare that I have conducted a fair, valid, reliable, and flexibleassessment. I have provided an explanation of the reasonable adjustmentsstrategy used, as required.
Trainer/AssessorSignature
Date
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 51 of 53Appendix B: Learner Evaluation FormPlease complete this evaluation form as thoroughly as you can, in order for us to continuously improveour training quality. The purpose of the evaluation form is to evaluate the areas below:• logistics and support• facilitation• training material• assessmentYour honest and detailed input is, therefore, of great value to us, and we appreciate your assistance incompleting this evaluation form!
Unit ofCompetency Name
Trainer/AssessorName
Student Name(Optional)
Dates of Training
Employer/Worksite(if applicable)
Date ofEvaluation
A
Logistics and Support Evaluation
No.
Criteria/Question
StronglyDisagree
Disagree
Neutral
Agree
Strongly Agree
1
The communication regarding the requiredattendance and time to study to pass this unitwas correct
2
The staff were efficient and helpful.
3
The training equipment and material used waseffective and prepared.
4
The training venue was conducive to learning(set-up for convenience of students,comfortable in terms of temperature, etc.)
Additional Comments on Logistics and Support
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 52 of 53
No.
Criteria/Question
StronglyDisagree
Disagree
Neutral
Agree
StronglyAgree
B
Trainer/Assessor Evaluation
1
The trainer/assessor was prepared andknowledgeable on the subject of the program
2
The trainer/assessor encouraged studentparticipation and input
3
The trainer/assessor made use of a variety ofmethods, exercises, activities and discussions
4
The trainer/assessor used the material in astructured and effective manner
5
The trainer/assessor was approachable andrespectful of the learners
6
The trainer/assessor was punctual and kept tothe schedule
7
The trainer/assessor was easy to understandand used the correct language
Additional Comments on Training
Version Number: 10 (Review date: 01/06/2022) Unit Code: SITXMGT002 Page 53 of 53
No.
Criteria/Question
StronglyDisagree
Disagree
Neutral
Agree
StronglyAgree
C
Learning Evaluation
1
The learning outcomes of the unit arerelevant and suitable.
2
The content of the unit was relevantand suitable for the target group.
3
The length of the training was suitablefor the unit.
4
The learning material assisted in thelearning of new knowledge and skillsto apply in a practical manner.
5
The learning material was free fromspelling and grammar errors
6
Handouts and exercises were clear,concise and relevant to the outcomesand content.
7
Learning material was generally of ahigh standard, and user-friendly
Additional Comments on Learning Evaluation

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