knowledge and skills

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provides employees withspecific, identifiable knowledge and skills for use in their present jobs.a. Orientationb. Learningc. Employee developmentd. Training
2. Development is distinguished fromtraining, in thata. development is broader inscope, focusing on individuals gaining new capabilities usefulfor both present and future jobs.b. EEO laws and regulations applyprimarily to training not development.c. training is usually providedinternally whereas development takes place in externallearning environments.d. development provides peoplewith specific, identifiable knowledge and skills for use ontheir present jobs.
3. A fitness center is planningto invest in specialized pieces of exercise equipment. This equipment ishighly effective, but thecustomers could be injured if the equipment is used incorrectly. So, thefitnesscenter is sending its exerciseinstructors to a certified training program to learn how to use thesemachines correctly. This would beclassified asa. required and regular training.b. job/technical training.c. problem-solving training.d. developmental training.
4. Henry is scheduling a programon handling hazardous materials for production employees at thechemical plant to comply withOSHA regulations. This type of program is classified as ____ training.a. job/technicalb. required and regularc. developmentald. problem-solving
5. Ben, a new manager, is beingsent to a series of seminars to bring his communication, meetingmanagement, and team-buildingskills to the higher level needed for his new duties. Ben is beingtrained in ____ skills.a. emotionalb. softc. tangibled. concrete
6. Training is an area targetedby employment laws and regulations. A primary discrimination concerncenters on thea. methods by which mentors areselected and allocated.b. diversity content of trainingprograms.c. amount of expenditures ontraining of minority and disabled employees versus training ofmajority and able-bodiedemployees.d. criteria used to selectindividuals for inclusion in training programs.
7. The planned introduction ofnew employees to their jobs, coworkers, and the organization is adefinition ofa. orientation.b. organizational entry.c. employee development.d. indoctrination.
8. Amanda has just completed herMBA for which her company paid all tuition and book expenses.Amanda signed a training contractwith her employer that runs for four years. A headhunter hascontacted Amanda with an offer ofa position that would be a significant promotion. Which of thefollowing statements is TRUE?a. Amanda cannot leave to go toanother firm for four years because of this contract.b. Training contracts thatprohibit trainees from future employment with competitors areillegal.c. Amanda could ask the offeringcompany for a signing bonus that would cover herobligation to her employer forher MBA expenses.d. If Amanda took the job offerfrom the other company, Worldwide Food Services could suethe new employer for the cost ofAmanda’s educational expenses under the non-piracylaw.
9. A growing number of companieshave recognized that training and HR development area. expensive substitutes for highquality public education.b. primarily associated withorienting new employees to the organization and their jobs.c. integral to competitivebusiness success.d. generate high ROI when usedtactically.
10. Lyle has been hired as thefirst director of training at SISI, Inc. Lyle has been spending his first fewweeks meeting with operatingmanagers and learning the business at SISI. Lyle has told the managershe wants to partner with them tohelp solve their problems. Lylea. probably believes thattraining can solve most organizational problems.b. is displaying a strategictraining mindset.c. is taking a tactical approachto training.d. is focusing on knowledgemanagement.
11. In order to remaincompetitive, organizations must continually train current employees because ofa. the poor education system inthe U.S.b. rapid technologicalinnovation.c. competition from businesses inlow labor cost countries.d. high voluntary turnover ratesof U.S. employees.
12. ____ management is the art ofcreating value by using the organization’s intellectual capital.a. Intellectualb. Knowledgec. Intelligenced. Creativity
13. The performance consultingapproach to traininga. is a process in which atrainer and the organization work together to decide how toimprove organizational andindividual results.b. focuses exclusively onimproving job performance by employees through trainingprograms.c. uses outside vendors to designand implement training programs.d. assumes that human factors arethe major reasons for gaps between desired and actualemployee performance.
14. Gloria is an HR professionalwho takes the performance consulting approach to training. Gloria ismeeting with Beatrice, a managerwho is has a poor-performing subordinate. Gloria is most likely towork with Beatrice toa. identify the tasks in whichthe subordinate’s performance is low and send the subordinatefor training in that task.b. investigate whether the causeof the subordinate’s problem is something about thesubordinate or whether it iscaused by Beatrice or some aspect of the workplace.c. determine whether the tasksbeing performed poorly are important to the organization’sstrategic goal.d. give the subordinate a numberof skill and psychological tests to assess the subordinate’slevel of competence.
15. The New Heights Public Schoolsystem has purchased an HR management software system from amajor software vendor. As part ofthe sale, the vendor has included training for the school system’sHR staff. The vendor is doingthis to help retain New Heights as a customer, making future sales toNew Heights more likely, and toa. eliminate New Heights as acompetitor for training other schools in use of this software.b. allow New Heights staff tobecome certified trainers for the vendor’s software, thus givingthe school a new source ofrevenue.c. to ensure that critical skillsare not transferred to the school system’s HR staff, but keptexclusively with the vendor.d. turn training into a revenuesource for the vendor.
16. Providential Security, a firmspecializing in protecting financial institutions, invests heavily in trainingits staff. One of its trainingexercises (which the company refers to as its “war games”) involvesactually putting a high-riseoffice building of one of its clients on “lockdown” in reaction to a bombthreat. The building is evacuatedand secured, then all the Providential staff are debriefed. This is anexample ofa. a simulation.b. integration of performance andtraining.c. a strategic mindset.d. real-world gaming.
17. The best example of “realtime” learning would bea. using a virtual realitysetting to train drivers of trolley cars in San Francisco.b. allowing trainee firefightersto put out a small building fire in the presence of trainers.c. a simulator in which traineeflight controllers can learn to cope with near misses ofaircraft.d. having a trainee instructordeliver a lecture in the presence of a trainer without anaudience.
18. Compared with a trainingdirector, a Chief Learning Officera. is a line manager reportingdirectly to the CEO rather than being in a staff or advisory role.b. focuses more on academiclearning and cooperative programs with universities.c. has risen through the ranks ofoperating managers rather than having a specializedbackground in adult learning.d. is an organizational leaderfunctioning in the area of knowledge through training.
19. An expected major benefit ofcross-cultural training of employees moving to international assignmentsisa. a reduction of lawsuitsbrought against expatriate U.S. employees by foreigners.b. increased financialperformance due to reduction in decision time and other efficiencies.c. a higher likelihood that U.S.expatriates will be willing to spend the remainder of theircareers overseas, rather thanreturning prematurely.d. more effective use ofintercultural knowledge of former expatriates when they reintegrateback to headquarters.
20. Giles, a sales representativefor a pipeline components manufacturer in the U.S., will be spending amonth traveling in Eastern andWestern Europe to develop potential buyers for his company’s product.Which of the following statementsis TRUE?a. Since Giles will not be livingoverseas, and the business language of Europe is English,there would not be a positivecost-benefit result in Giles receiving cross-cultural training.b. The most beneficialpre-assignment training Giles could receive would be in legalpractices in Eastern and WesternEurope since he will be having to negotiate contractswith foreign firms.c. Giles would benefit fromtraining in customs and business practices in the countries hewill visit.d. It would be more important forGiles to receive language training, probably in German,before his trip overseas thantraining in customs and business practices.
21. Which of the followingstatements is TRUE?a. Globally, there is a declinein the supply of specialized skilled and technical workerssignaling a worldwide crisis ineducation.b. The U.S.’s leadership positionin innovation is threatened by the decline in specialized andskilled workers in the U.S.c. Despite its shortcomings, theU.S. educational system is generating an increasing supplyof specialized skilled andtechnical workers.d. In a global economy, onecountry’s supply of specialized skilled and technical workers isirrelevant to that nation’ssuccess because labor is outsourced on a global scale.
22. The “emotional” component ofinternational competence is the person’sa. level of sensitivity tocultural issues.b. ability to connect withforeigners on an emotional level.c. ability to handle theemotional stress of an overseas assignment.d. propensity t

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