Leadership with Style

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Leadership with Style
Hotel Management
Leadership with Style
Copyright © Texas Education Agency, 2013. These Materials are copyrighted © and trademarked ™
as the property of the Texas Education Agency (TEA) and may not be reproduced without the
express written permission of TEA, except under the following conditions:
1) Texas public school districts, charter schools, and Education Service Centers may reproduce
and use copies of the Materials and Related Materials for the districts’ and schools’
educational use without obtaining permission from TEA.
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Materials for individual personal use only, without obtaining written permission of TEA.
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Education Agency, 1701 N. Congress Ave., Austin, TX 78701-1494; phone 512-463-7004; email:
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Copyright© Texas Education Agency, 2013. All rights reserved.
2
Lesson Objectives
At the end of this lesson students will be able to:
• List four basic duties of hospitality
management
• State the main responsibility of a hospitality
general manager
• Know the eight tasks of a manager
• Identify and demonstrate positive work
behaviors
• Understand and demonstrate self-responsibility
and self-management
• Analyze the effects of health and wellness on
employee performance
Copyright© Texas Education Agency, 2013. All rights reserved.
3
Hospitality Management
Welcoming customers
Producing products and
services
Protecting customers from
harm
Producing profit
Copyright© Texas Education Agency, 2013. All rights reserved.
4
The General Manager
• The person responsible for the entire
operation
• Knowledge and experience
– Management
– Sales
– Marketing
– Design
– Finance
– Safety
Copyright© Texas Education Agency, 2013. All rights reserved.
5
The Management Organization
HOTEL
General Manager
Rooms
Division
Director
Food &
Beverage
Division
Director
Marketing
& Sales
Division
Director
Accounting
Division
Director or
Controller
Human
Resources
Division
Director
Copyright© Texas Education Agency, 2013. All rights reserved.
6
Management Tasks
Set goals
Oversee customer satisfaction
Control costs
– set budgets
– monitor purchasing, receiving, and inventory
– cut costs
Keep records
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7
1 2 3 4
Management Tasks
Manage human resources
– hire and train
– supervise
– plan shifts
– evaluating
Maintain the facility
Oversee Sanitation and
Safety
Market the business
Copyright© Texas Education Agency, 2013. All rights reserved.
8
5 6 7 8
Management Skills
 Delegation
 Motivation
 Communication
 Technical
 Computer
 Organizational
Copyright© Texas Education Agency, 2013. All rights reserved.
9
Management Styles
•Autocratic style
•Bureaucratic style
•Democratic style
•Laissez-faire style
Copyright© Texas Education Agency, 2013. All rights reserved.
10
Health and Wellness
• Enhanced productivity
• Reduced absenteeism
• Build employee morale
• Saves money for
employee
• Saves money for
employer
• Improves company
image
Copyright© Texas Education Agency, 2013. All rights reserved.
11
References & Resources
Images:
• Microsoft Office Clip Art: Used with
permission from Microsoft.
Textbooks:
• Reynolds, Johnny Sue. (2010)
Hospitality Services Food & Lodging.
Second. Tinley Park, Illinois: The
Goodheart-Willcox Company, Inc.
Copyright© Texas Education Agency, 2013. All rights reserved.
12

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