Student must achieve a satisfactory outcome

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STUDENT ASSESSMENT BOOKLET BSBHRM506 Manage recruitment, selection and induction processes SIT50416 Diploma of Hospitality Management BSB50215 Diploma of Business

Student Name: _________________________________________________________
Student ID: ___________________________________________________
OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES:
This section records the outcome of each task/assessment requirement so that the final assessment outcome can be determined for BSBHRM506 Manage recruitment, selection and induction processes.
Student must achieve a satisfactory outcome in each of the three (three) assessment tasks to be deemed competent in the unit. There is space to record up to three attempts at each assessment task.
A not satisfactory result for any discreet assessment task (after the student has had three attempts), will result in the student being deemed not yet competent.
Assessment Tasks
Unit Outcome
Satisfactory (S)Not satisfactory (NS) Please note (N/A) where further attempts are not required
Date
Assessor initials
Assessment Task 1: Written Questions
Attempt 1

Attempt 2

Attempt 3

Assessment Task 2: Case Study & Roleplay
Attempt 1

Attempt 2

Attempt 3

Final Assessment Results
Result (C/NYC)
BSBHRM506 Manage recruitment, selection and induction processes
Competent □ Not Yet Competent □
Student Name:
Student ID:
Qualification: SIT50416 Diploma of Hospitality Management / BSB50215 Diploma of Business
Does the student wish to appeal the result? □ YES □ NO
Assessor Name:
Assessor Signature:
Date: / /
Assessment Plan
The following outlines the requirements of your final assessment for this unit. You are required to satisfactorily complete all tasks to demonstrate competency for this unit.
Your Trainer / Assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements
Due date
Written Questions
Case Study/ Roleplays
Agreement by the student
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure you sign
this before you start each assessment task.
Have you read and understood what is required of you in terms of assessment?
 Yes
 No
Do you agree that the assessment process is clear?
 Yes
 No
Do you understand your rights to appeal then decisions made in an assessment?
Do you have any special needs or considerations to be made for this assessment?
 No  Yes

If yes, what are they?
 Yes
 No
Student Name:
Student Signature: Date:
Assessor Name:
Assessor Signature: Date:
Assessor Note: If the student ticks ‘NO’ for any item except the reasonable adjustment, the assessor must not commence the assessment activity until the matter has been resolved and records of the resolution have been entered into the Student Management System (SMS).
If a student identifies any specific needs or considerations, assessors must provide a detailed record of how the situation was managed in the assessment outcome record for this assessment.
Version control
Version No.
Date
Dept.
Change
1.0
Unknown
Training
Original
2.0
23/03/2020
Training
Updated Assessments
2.1
23/9/2020
Training
Validation outcomes, new layout & results records

Copyright Statement
© Copyright Clinton Institute
Disclaimer
All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, scanning, recording, or any information storage retrieval system without permission in writing from Clinton Institute. No patent liability is assumed with respect to the use of information used herein. While every effort has been taken in the preparation of this publication, the publisher and authors assume no responsibility for errors or omissions. Neither is any liability assumed for damages resulting from the use of information contained herein.
OVERALL UNIT – RECORD OF ASSESSMENT OUTCOMES: 2
Assessment Plan 3
Contents 5
Introduction 6
Assessment Task 1: Written Questions 13
Assessment Task 2: Case Study/ Roleplays 25
Introduction
Unit code
Title
Training Package
BSBHRM506
Manage recruitment, selection and induction processes
Business Services Training Package
For further information regarding assessment criteria including-
Application of unit
Elements and performance criteria
Assessment requirements
Modification History
Performance Evidence
Knowledge Evidence
Assessment Conditions.
Please refer to: https://training.gov.au/Training/Details/BSBHRM506
Understanding Assessment Terminolgy
Describe: Give a detailed account by recounting, characterising, outline and relating, in sequence, an event, situation, theory or point.
Explain/ Discuss: Clarify or elaborate on the facts. Focus on reasons how and why things happen or why a particular point is important in the relevant context.
List: Using dot points, list a series of points, steps or stages that relate to the question.
Outline: Leaving out minor details, give an account of thing or a process outlining the main points of a topic.
Review: Provide a summary while analysing and commenting on the evidence, argument or other relevant points.
Summarise: Identify and interpret the most relevant features of a theory, discuss issue or detail, leaving out the finer details.
Develop: Involves the creation of the materials/activities/procedures to achieve the outcome. This is about designing and creating,
Implement: After materials/activities/procedures are developed, test all materials/procedures to determine if they are functional and appropriate for the intended audience.
Evaluate: ensures that the materials/activities/procedures achieve their desired goals and involves a detailed review including any recommendations for change and reasons.
Plagiarism
While cooperative effort and the sharing of information are encouraged, you must ensure your assignments and assessments are representative of your own effort, knowledge, and skills. You must not take the work of others and present it as your own. Plagiarism may result in the assignment/assessment being deemed to be “not yet competent” by the Trainer / Assessor.
Students accused more than once of academic misconduct, including plagiarism, may be dismissed or cancelled from their course at the discretion of the Clinton Institute Director of Studies.
Plagiarism can take several forms:
Quoting from a book or an article without acknowledging the source.
Handing in someone else’s work as your own.
Stealing and passing off another person’s words or ideas and claiming them as your own.
Giving incorrect information about the source of a quotation or idea.
Downloading information from the internet without acknowledging the source.
Copying a section of a book or article and submitting it as one’s own work.
Presenting as a new and original idea or produce something which was derived from an existing source.
Referencing Materials
If you are unfamiliar with how to reference, we recommend that you review http://www.citethisforme.com/harvard-referencing. Two types of citations are included:
In-text citations are used when directly quoting or paraphrasing a source. They are located in the body of the work and contain a fragment of the full citation. Depending on the source type, some Harvard Reference in-text citations may look something
“After that I lived like a young rajah in all the capitals of Europe…” (Fitzgerald, 2004).

Reference lists are located at the end of the work and display full citations for sources used in the assignment. Here is an example of a full citation for a book found in a Harvard Reference list:
Fitzgerald, F. (2004). The great Gatsby. New York: Scribner.*

It is preferred that students utilises Harvard Style referencing. Generally, Harvard Reference List citations follow this format:
Books: Last name, First Initial. (Year published). Title. City: Publisher, Page(s).
Journals/publication: Last name, First initial. (Year published). Article title. Journal, Volume (Issue), Page(s).
Websites: Website name, (Year published). Page title. [Online] Available at: URL [Accessed Day Mo. Year].

Understanding your results
The great thing with competency-based training is that you either deemed ‘competent’ (you can demonstrate the required skills and knowledge) or ‘not yet competent’ (at this time you haven’t been able to demonstrate required skills or knowledge). The key word is “YET”.
Your Trainer / Assessor will provide you with feedback on your assessments so that you know what you have done well in your assessment and what you need to improve upon or fix. An “NYC” result does not mean that you have failed and that is it – you have the opportunity to try again. It could be that one question in your assessment was deemed not yet satisfactory and this is the only question that will require review.
Assessment outcomes
Each assessment task will be given an outcome of either Satisfactory (S) or Not Yet Satisfactory (NYS). You must complete all tasks satisfactorily to achieve an overall outcome of Competent (C) for a unit. If one or more of tasks are assessed as not yet satisfactory, you will be given an overall outcome for the unit of Not Yet Competent (NYC).
You will be allowed up to two (2) reassessments attempts to complete the task and achieve a satisfactory outcome. You will be given a timeframe for resubmission and advised what you must include in the resubmission.
There is an Assessment Task # – Outcome Record incorporated within an Assessment Cover Sheet at the beginning of each discreet assessment activity. Assessors will complete the Outcome Record section for each assessment activity. The summary of the outcomes will be transferred to the Overall Unit – Record of Assessment Outcomes located on the reverse of the first page Cover sheet of this Student Assessment Booklet.
Assessors Note -the Overall Unit – Record of Assessment Outcomes will become the first page of the submitted work when completed (by reversing the first page Cover sheet of this Student Assessment Booklet)
Results legend
C
Competent
You have successfully completed unit and met the minimum competency criteria and demonstrated the required skills and knowledge.
NYC
Not Yet Competent
You have not met minimum competency criteria for the unit. Certain section/s require review due to not meeting the requirements and, therefore, your work is deemed not yet competent.Note: If you have had an initial assessment, a first reassessment and then a final reassessment, you will no longer have an opportunity to resubmit. You will receive a “NYC” and have to re-enrol in the unit.
S
Satisfactory
Individual assessment/question is satisfactory.
NYS
Not Satisfactory
Individual assessment/question is not a satisfactory result for a specific assessment activity.
Assessment attempts and resubmissions
You will have up to three (3) attempts to achieve a satisfactory outcome for each assessment. If after three (3) attempts you cannot achieve a satisfactory result for any assessment activity, the overall outcome with be Not Yet Competent (NYC) for the unit.
Resubmission
You will be given the opportunity to resubmit a Not Yet Satisfactory (NYS) assessment task up to two (2) times. Following the assessment outcome, you will be given appropriate feedback on previous attempt. This will enable you to have a total of three (3) attempts.
Timeframe
You will be provided with an appropriate timeframe by your trainer to resubmit your work. For example, you may be given 14 days to resubmit incorrect responses to written tasks or projects. Should you be required to complete a roleplay or presentation, your assessor will make an appointment time, which suits both of you.
Records
The Assessment Task # – Outcome Record at the start of each assessment activity, includes a space to record the details of any reattempts and resubmissions. Assessors must ensure that this is comprehensively detailed so that anybody reviewing the assessment record can tell exactly what occurred, when it occurred, how it occurred, who was involved and where any further evidence is located. Assessors must also make reference to ensuring that any reattempt or resubmission has been assessed in accordance with the model responses and performance descriptors included in the Assessor’s Marking Guide.
Assessment task cover sheet
At the beginning of each individual assessment task, you will find an Assessment Task Cover Sheet. Please fill out your student details on each cover Sheet and make sure you sign the student declaration.
Your assessor will complete the Outcome Record section and give you feedback about how well you went in each task. This will be written on the Assessment Task Cover Sheet..
Assessment appeals
You have the right to appeal an assessment decision. To make an appeal about an assessment decision, you must follow the process outlined in the Student Handbook.
Note that the Overall Unit – Record of Assessment Outcomes located on the last page of this document, contains a section which says “Does the student wish to appeal the result? □ YES □ NO”
Assessors must ensure that the appropriate box is ticked, after conferring with the student if necessary.
Assessment Overview
This Student Assessment Booklet includes all your tasks for assessment of BSBHRM506 Manage recruitment, selection and induction processes.
About your assessments
There are two (2) assessment tasks for this unit. You must satisfactorily complete all tasks to achieve competency for this unit.
Assessment Task
About this task
Assessment Task 1: Written Questions
You must correctly answer all twelve (12) questions to show that you understand the knowledge required of this unit.
What to Submit All completed questions.
Assessment Task 2: Case Study/ Roleplays
You are required to demonstrate your abilities in Human Resources, by completing the all twelve (12) Activities.
What to Submit Activity 1: Completed question Activity 2: Develop of three (3) required documents Activity 3: Conduct an Interview (Roleplay) Activity 4: Complete questions & develop an Offer Letter Activity 5: Completed question Activity 6: Write an Induction Email Activity 7: Completed questions on training opportunities Activity 8: Completed questions Activity 9: Conduct a Management Meeting (Roleplay) Activity 10: Write a selection outcome email Activity 11: Completed questions Activity 12: Refine the Induction Policy & Procedure
How to submit your assessments
When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submitting your work can be found at the beginning of each assessment task.
Make sure you photocopy your written activities before you submit them. Your assessor will put the documents you submit into your student file. These will not be returned to you.
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ASSESSMENT TASK COVER SHEET and TASK OUTCOME RECORD– ASSESSMENT TASK 1
Student: Please fill out this cover sheet clearly and accurately. Make sure you keep a copy of your work.
Student Name

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Student ID

Date of submission

Course / Qualification
SIT50416 Diploma of Hospitality Management / BSB50215 Diploma of Business
Unit(s)
BSBHRM506 Manage recruitment, selection and induction processes
Student declaration
I <Insert your name> declare that these tasks are my own work.
□ None of this work has been completed by any other person.
□ I have not cheated or plagiarised the work or colluded with any other student/s.
□ I have correctly referenced all resources and reference texts throughout these assessment tasks.
□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature:
Assessor to complete
Assessment requirements
Satisfactory/Not satisfactory
Attempt (pls circle)
Written questions completed

1 2 3
Overall Outcome for Assessment Task 1:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements
(if more space is required, continue on reverse of this page)
Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.
Assessor Signature: ………………………………………………………………………………………Date: ………………./…………………/…………….
Assessor Name:
This page intentionally blank
Assessment Task 1: Written Questions
Task summary:
You are required to answer all twelve (12) questions correctly in this task.
You will have one (1) hour to complete this assessment
Resources and equipment required to complete this task
Student Leaner Guide for this Unit
Computer
Access to the Internet
Note: Clinton Institute provides students with access to a computer and internet
When and where do I complete this task?
This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment.
What do I need to submit and Do?
What do you need to do?
What evidence is required?
Answer all twelve (12) questions.
You will need to submit your answers to all twelve (12) questions.
Decision Making Rules
Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance component listed.
You must achieve a satisfactory result for every question to achieve a satisfactory result for this assessment task.
What happens if I get something wrong?
If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.
Instructions
This is an open book assessment – you can use your learning materials as reference.
You need to answer all twelve (12) questions correctly
You must answer the questions by writing in the space provided and/ or you may complete using softcopy tasks or templates electronically when provided.
If you need more space, you can use extra paper. Make sure you write on each extra piece of paper your name and the question number/s you are answering.
Assessor will tick either □ Satisfactory OR □ Not yet satisfactory for each question and sub-questions.
Assessment Task 1: Written Questions
To assist you in these questions, you may wish to access and review the following relevant legislation, regulations standards and codes;
Privacy Act 1988
Racial Discrimination Act 1975
Age Discrimination Act 1986
Sex Discrimination Act 1984
Equal Opportunity Act 1984
National Employment Standards (NES)
Fair Work Regulations 2009
Fair Work Act 2009
Fairwork.gov.au
Question 1
Describe the purpose of both employee contracts and industrial relations.
Document
Description of Purpose
Employee Contracts
□ Satisfactory OR □ Not yet satisfactory
Industrial Relations
□ Satisfactory OR □ Not yet satisfactory
Outcome for Question 1: □ Satisfactory OR □ Not yet satisfactory
Question 2
Complete the table below.
Summarise the following legislation, regulations, standards and codes of practice in relation to the recruitment, selection and induction of staff
Legislation/ Regulations/ Standards and Codes of Practice
Summarise in relation to the recruitment, selection and induction of staff
Fair Work Act 2009
□ Satisfactory OR □ Not yet satisfactory
Fair Work Regulations 2009
□ Satisfactory OR □ Not yet satisfactory
Privacy Act 1988 (Commonwealth)
□ Satisfactory OR □ Not yet satisfactory
Racial Discrimination Act 1975 (Commonwealth)
□ Satisfactory OR □ Not yet satisfactory
Age Discrimination Act 1986
□ Satisfactory OR □ Not yet satisfactory
Sex Discrimination Act 1984 (Commonwealth)
□ Satisfactory OR □ Not yet satisfactory
Equal Opportunity Act 1984
□ Satisfactory OR □ Not yet satisfactory
National Employment Standards (NES) List all minimum entitlements of the NES
□ Satisfactory OR □ Not yet satisfactory
Outcome for Question 2: □ Satisfactory OR □ Not yet satisfactory
Question 3
Explain why terms and conditions of employment are an important aspect of recruitment

Outcome for Question 3: □ Satisfactory OR □ Not yet satisfactory
Question 4
Explain the relevance of psychometric and skills testing programs to recruitment

Outcome for Question 4: □ Satisfactory OR □ Not yet satisfactory
Question 5
Using the Internet, review technology options for the recruitment and selection process.
List below three (3) technologies you reviewed, which you believe would best improve efficiency and effectiveness of the recruitment and selection process.
#
Reviewed Technology for Recruitment and selection Processes
Information Source Eg: Website Link
1
□ Satisfactory OR □ Not yet satisfactory

2
□ Satisfactory OR □ Not yet satisfactory

3
□ Satisfactory OR □ Not yet satisfactory

Outcome for Question 5: □ Satisfactory OR □ Not yet satisfactory
Question 6
List below four (4) potential training/forms of support you could provide all persons involved in the recruitment and selection process. You must list a minimum of two (2) training opportunities and two (2) other forms of support
Potential Training/Other Forms of Support for Recruitment and selection
Information Source Eg: Website Link
Training Opportunities for individuals involved in the recruitment and section process
1
□ Satisfactory OR □ Not yet satisfactory

2
□ Satisfactory OR □ Not yet satisfactory

Support Opportunities for individuals involved in the recruitment and section process
1
□ Satisfactory OR □ Not yet satisfactory

2
□ Satisfactory OR □ Not yet satisfactory

Outcome for Question 6: □ Satisfactory OR □ Not yet satisfactory
Question 7
Explain below the concept of outsourcing.

Outcome for Question 7: □ Satisfactory OR □ Not yet satisfactory
Question 8
In the recruitment, selection and induction process, identify below two (2) circumstances in which you would utilise specialists
1
□ Satisfactory OR □ Not yet satisfactory
2
□ Satisfactory OR □ Not yet satisfactory
Outcome for Question 8: □ Satisfactory OR □ Not yet satisfactory
Question 9
How could you ensure selection procedures are in accordance with organisational policy and legal requirements?

Outcome for Question 9: □ Satisfactory OR □ Not yet satisfactory
Question 10
When offering the position to the successful applicant, apart from the employment contract, what two (2) items of advice should the applicant receive? (please select () only one)

Information on the Corporate Culture and where the Facilities are.

Salary Information and Terms and Conditions

A tour of the Facilities and a copy of the Organisation’s Policies and Procedures.
Outcome for Question 10: □ Satisfactory OR □ Not yet satisfactory
Question 11
How you would oversee management of probationary employees and provide them with feedback until their employment is confirmed or terminated.
How you would oversee management of probationary employees

How you would provide probationary employees with feedback

Outcome for Question 11: □ Satisfactory OR □ Not yet satisfactory
Question 12
Outline below the different recruitment and selection methods:
Methods
Description of Method
Assessment Centres
□ Satisfactory OR □ Not yet satisfactory
Internal Recruitment and Selection
□ Satisfactory OR □ Not yet satisfactory
External Recruitment and selection
□ Satisfactory OR □ Not yet satisfactory
Outcome for Question 12: □ Satisfactory OR □ Not yet satisfactory
**** END OF ASSESSMENT TASK 1 ****
What do I need to hand in for this task?
Have I completed this?
Your answers to each question

ASSESSMENT TASK COVER SHEET and TASK OUTCOME RECORD– ASSESSMENT TASK 2
Student: Please fill out this cover sheet clearly and accurately. Make sure you keep a copy of your work.
Student Name

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Student ID

Date of submission

Course / Qualification
SIT50416 Diploma of Hospitality Management / BSB50215 Diploma of Business
Unit(s)
BSBHRM506 Manage recruitment, selection and induction processes
Student declaration
I <Insert your name> ______________________________________________ declare that these tasks are my own work.
□ None of this work has been completed by any other person.
□ I have not cheated or plagiarised the work or colluded with any other student/s.
□ I have correctly referenced all resources and reference texts throughout these assessment tasks.
□ I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student Signature:
Assessor to complete
Assessment requirements
Satisfactory/Not satisfactory
Attempt (pls circle)
Activity 1: Completed question

1 2 3
Activity 2: Develop of three (3) required documents

1 2 3
Activity 3: Conduct an Interview (Roleplay)

1 2 3
Activity 4: Complete questions & develop an Offer Letter

1 2 3
Activity 5: Completed question

1 2 3
Activity 6: Write an Induction Email

1 2 3
Activity 7: Completed questions on training opportunities

1 2 3
Activity 8: Completed questions

1 2 3
Activity 9: Conduct a Management Meeting (Roleplay)

1 2 3
Activity 10: Write a selection outcome email

1 2 3
Activity 11: Completed questions

1 2 3
Activity 12: Refine the Induction Policy & Procedure

1 2 3
Overall Outcome for Assessment Task 2:

ASSESSOR FEEDBACK – Detail any gaps identified and any reassessment requirements
(if more space is required, continue on reverse of this page)
Assessors: Please provide a copy of this cover sheet to the student with assessment results and feedback. The original copy must be supplied to the office and kept on the student’s file with the evidence.
Assessor Signature: ………………………………………………………………………………………Date: ………………./…………………/…………….
Assessor Name:
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Assessment Task 2: Case Study/ Roleplays
Task summary:
This assessment task requires you to complete the following twelve (12) activities.
Activity 1: Completed question
Activity 2: Develop of three (3) required documents
Activity 3: Conduct an Interview (Roleplay)
Activity 4: Complete questions & develop an Offer Letter
Activity 5: Completed question
Activity 6: Write an Induction Email
Activity 7: Completed questions on training opportunities
Activity 8: Completed questions
Activity 9: Conduct a Management Meeting (Roleplay)
Activity 10: Write a selection outcome email
Activity 11: Completed questions
Activity 12: Refine the Induction Policy & Procedure
You will have eight (8) hours to complete this assessment
Resources and equipment required to complete this assessment
Computer and Microsoft Office/ Email
Access to the internet
Printer
Meeting space
Handout -Advertisement Template
Handout – HR Induction Manual
Handout – HR Operational Plan
Handout – HR Strategic Plan
Handout – Interview Questions Template
Handout – Letter of Offer Template
Handout – Policy & Procedure Template
Handout – Professional Development Policy & Procedure
Handout – Selection Panel Recommendations
Handout – Diversity Policy & Procedure
Handout – Induction Checklist
Note: Clinton Institute will provide all the forementioned to complete this assessment
When and where do I complete this task?
This task is to be completed in the classroom. Your assessor will advise on the date and time of the assessment.
What do I need to submit and Do?
What do you need to do?
What evidence is required?
Complete all required case study questions
Completed questions Activity 1, 5, 8 & 11
Develop a Recruitment, Selection and Induction Policy & Procedure
Recruitment, Selection and Induction Policy & Procedure
Develop Advertisement for an Admin Assistant Position
Advertisement for an Admin Assistant Position
Develop interview questions for interview
Ten (10) interview questions for interview
Conduct interview
Nothing, however your assessor will complete an observation checklist.
Complete all calculations required
Completed questions
Develop an Offer Letter
Offer Letter
Write an Induction Email
Send Email
Research Training opportunities
Identified relevant training opportunities and website links
Conduct a Management Meeting
Nothing, however your assessor will complete an observation checklist.
Write an Email to unsuccessful applicant
Send Email
Refine the Recruitment, Selection and Induction Policy & Procedure
Revised Recruitment, Selection and Induction Policy & Procedure, which four (4) improvements
Decision Making Rules
Assessors will compare student responses/performance with the model responses and performance descriptors contained in the Assessors Marking Guide. Your responses do not have to be verbatim (unless otherwise specified), but must convey the same meaning as each component listed. Similarly, you do not have to perform exactly as described in the marking guide (unless otherwise specified), but you must address each performance components listed.
You must achieve a satisfactory result for every question and component to achieve a satisfactory result for this assessment activity.
What happens if I get something wrong?
If your assessor sees that you have not completed all parts of this task satisfactorily, the details of resubmission will be advised by your Assessor in writing and discussed with you directly.
.
Assessment Task 2: Case Study/ Roleplay
Students Instructions:
Case Study – Background Information You are employed at Grow Management Consultants as the Human Resources officer. The organisation has identified that there are gaps in the organisation relating to the recruitment, selection and induction of staff. You have been asked by your manager to Review the Grow Management Consultants HR Strategic Plan and HR Operational Plan so you are familiar with the organisations HR requirements.
Activity 1
Access the following Grow Management Consultants documents:
HR Strategic Plan;
HR Operational Plan;
HR policies and procedures:
Diversity Policy & Procedure
Professional Development Policy & Procedure
Analysis these plans and policies and identify at least four (4) objectives relating Human Resources.
Organisational Human Resource Objectives
1
□ Satisfactory OR □ Not yet satisfactory
2
□ Satisfactory OR □ Not yet satisfactory
3
□ Satisfactory OR □ Not yet satisfactory
4
□ Satisfactory OR □ Not yet satisfactory
Outcome for Activity 1: □ Satisfactory OR □ Not yet satisfactory
Activity 2
After reviewing of the organisational staffing requirements, you have identified the need for a new role “Administration Assistant” to join the team, and support the current team.
As this is a newly created position in the organisation, you have been asked to develop the following documents, ensuring they meet the organisations policies and legislation requirements:
Develop Three (3) Documents:
Recruitment, Selection and Induction Policy and Procedure. Access and use: Handout – Policy & Procedure Template.
Advertisement for a vacant position for a new Administration Assistant staff member (Full-time permanent position). Access and use the Handout – Advertisement Template
Interview questions for a new Administration Assistant position (at least ten (10) questions) Access and use the Handout – Interview Questions Template
***Attach and submit each of the three (3) documents***
Activity 3
Conduct an Interview (roleplay)
For this task, you are required to trial the forms and documents you developed in Activity 2. As the HR Officer, you are required to interview a candidate for the position of Administration Assistant.
During the meeting you must:
Follow the Recruitment, selection and induction Policy & Procedure you developed in Activity 2, to conduct the interview.
Provide the selection panel members with a copy of the position advertisement and Policy & Procedure you developed in Activity 2.
Ask the candidate all ten (10) questions you developed in Activity 2. If not included in your own interview questions, also ask the candidate what past experience they have in the field of assisting in administrative functions.
Ask open questions
Use active listening when seeking feedback/ responses
Use appropriate terminology and non-verbal features to present information
If you are unsure whether the candidate’s responese and experience are suitable for the Admisistration Assistant positions, seek advice fom the external consultant.
Your Assessor will play the role of a Candidate being interviewed for the position of Administration Assistant, and ask other students (not being assessed during the simulated meeting) to play the role of the Selection Panel.
Your Assessor will provide general script for each role to be played.
Roleplay Cast:
As a minimum the following individuals will be at the meeting.
Candidate (Assessor)
HR Manager/ Selection Panel member (Classmates)
External HR Consultant/ Selection Panel member (Classmate)
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INTERVIEW WITH CANDIDATE
Roleplay Observation Checklist
Name of Student being assessed: Roleplay as HR Officer & meeting Chair

Location:

Name of Assessor: Roleplaying as candidate

Other roles played:
HR Manager/ Selection Panel Member: External HR Consultant / Selection Panel Member:
Assessor are to write “S” or “NYS” for each line item (row). If the student gets the item correct on the first attempt, the second and third attempt columns do not have to be completed. If a student gets the item correct on the second attempt, there will be a “NYS” on the first attempt, a “S” on the second attempt and the third attempt will be left blank. Students are allowed a total of three attempts. Note that to obtain a satisfactory outcome for this assessment activity, students must achieve a satisfactory outcome for every line item and each sub point.
Date:

Did the Student:
Attempt 1
Attempt 2
Attempt 3
A)
Follow the Recruitment, selection and induction Policy & Procedure the student developed in Activity 2, to conduct the interview.

B)
Provide the selection panel members with a copy of the position advertisement and Policy & Procedure they developed in Activity 2.

C)
Ask the candidate all ten (10) questions you developed in Activity 2.

D)
Ask open questions

E)
Use active listening when seeking feedback/ responses

F)
Use appropriate terminology and non-verbal features to present information

G)
Seek expect advice (From external Consultant) where required

Outcome for Task: □ Satisfactory OR □ Not yet satisfactory
Assessors Comments (Assessors must insert a comment to explain any instance where a student does not achieve a satisfactory outcome for a specific item).

Assessors Signature:

Date:

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Activity 4
Complete Parts 1 &2
Review the Handout – Selection Panel Recommendations.
You have now completed the recruitment process and decided on your preferred candidate, based on the Selection Panel Recommendations.
You have been asked to complete the following Parts 1 & 2 by your manager in preperation to offer the position to Maggie Perez
ACTIVITY FOUR (4) PART 1:
Access: https://calculate.fairwork.gov.au/FindYourAward to complete the required information to ensure her job offer and contracts comply with the award and position offer is executed promptly.
Details are as followed:
Trainee/ Apprentice: No
Employee eligible for supported wage: No
Employment Type: Full-time (37.5hrs per week)
Prodation Period Six (6) months
Hours: Mon – Fri (9am – 5pm)
Position: Administration Assistant
Classification: Level 1 (year 1)
Award: Clerks – Private Sector Award 2010 (MA000002)
Location: Victoria (Melbourne)
Name of Incumbent: Maggie Perez
Incumbents Address: 2/5 Belmont Gardens, Belmont VIC 3999
Age: 20 years
Hourly Rate
□ Satisfactory OR □ Not yet satisfactory
Total weekly Income
□ Satisfactory OR □ Not yet satisfactory
Total Annual Income
□ Satisfactory OR □ Not yet satisfactory
Annual Superannuation Income
□ Satisfactory OR □ Not yet satisfactory
Income Tax
□ Satisfactory OR □ Not yet satisfactory
Total Gross Employment Package Value
□ Satisfactory OR □ Not yet satisfactory
Outcome for Activity 4: □ Satisfactory OR □ Not yet satisfactory
ACTIVITY FOUR (4) PART 2:
Develop an Offer Letter for Maggie Perez
Using the Letter of Offer template provided, write an offer letter to Maggie, offering her the position of Administration Assistant, which will report to the Administration Manager and commence in 4 weeks based at head office.
Management have approved a salary for the position of: $46,000 + Superannuation .
***Attach and submit Offer Letter to your Assessor***
Activity 5
Based on your newly refined Recruitment Selection and Induction Policy and Procedures, describe below how you would obtain support for this new policy and procedure from your senior managers?

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Outcome for Activity 5: □ Satisfactory OR □ Not yet satisfactory
Activity 6
Maggie Perez, the new Administration Assistant is starting work today.
Your manager has asked you to manage Maggie’s induction process by sending her a welcome email to communicate and introduce her to the HR Induction Manual and policies within.
Write an Email
Your Assessor will provide you with an email address, to send your email.
In this email you must include the following:
Welcome Maggie to GMC
Outline the contents of the HR Induction Manual for her to read, as part of her induction
Outline the probation procedures Maggie can expect up until and inclusive of when she can expect a formal written letter on conclusion of probation period.
Request Maggie to sign and return the back page of the HR Manual
Inform Maggie that if needed, additional training will be provided if required
Attach the HR Induction Manual
You must email your Assessor, to the email address your Assessor nominates and print a copy of the email, attachment and submit in hard copy.
***Attach and submit email to your Assessor***
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Activity 7
Research and identify one (1) training opportunity and one (1) ongoing support opportunities you will provide Maggie, as she has no previous experience or skills in administration.
#
Training Opportunity
Information Source (Eg: website link)
1
□ Satisfactory OR □ Not yet satisfactory

#
Ongoing Support
1
□ Satisfactory OR □ Not yet satisfactory
Outcome for Activity 7: □ Satisfactory OR □ Not yet satisfactory
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Activity 8
You have been asked by the Operation Manager to look at and determine Grow Management Consultant’s future human resources needs based on the HR Strategic Plan in collaboration with relevant managers of each department listed below:
In collaboration with the Operations Manager, the following has been identified-
Current number of clients on Grow Management Consultants is: 125
Current full-time consultant staff members: 21
Current part-time (20 hours per week – (0.5)) consultant staff members: 2
12 new clients are set to start with Grow Management Consultants in 1 months (4 weeks).
In collaboration with the Administration Manager, the following has been identified-
Current number of full-time Administration staff members: 3
Current number of part-time (20 hours per week- (0.5)) Administration staff members: 4
To assist in this process, summarise your finding below in preparation to present your determinations to relevant managers in a meeting scheduled for next week.
Grow Management Consultants HR Resource needs
Determined Human Resource Needs
In the HR gap analysis, list the five (5) key issues to be address by Grow Management Consultants:
□ Satisfactory OR □ Not yet satisfactory
□ Satisfactory OR □ Not yet satisfactory
□ Satisfactory OR □ Not yet satisfactory
□ Satisfactory OR □ Not yet satisfactory
□ Satisfactory OR □ Not yet satisfactory
Identify the immediate number of Consultant staff member/s require to meet the organisation sustainable ratio.
□ Satisfactory OR □ Not yet satisfactory
Identify the immediate number of Administration staff member/s require to meet the organisation sustainable ratio.
□ Satisfactory OR □ Not yet satisfactory
Identify the future number of Consultant staff member/s require to meet the organisation sustainable ratio. (required in 4 weeks)
□ Satisfactory OR □ Not yet satisfactory
Identify the future number of Administration staff member/s require to meet the organisation sustainable ratio. (required in 4 weeks)
□ Satisfactory OR □ Not yet satisfactory
Outcome for Activity 8: □ Satisfactory OR □ Not yet satisfactory
Activity 9
Conduct aManagement Meeting(roleplay)
For this task, you are required to conduct a meeting with relevant staff managers to determine the current and future human resources needs.
During the meeting you must:
Discuss and agree on the determined current and future human resources needs
Ensure current position descriptions and person specifications for determined vacancies will be used by managers and others involved in the recruitment, selection and induction processes.
Discuss induction process and check that induction processes are followed by both departments in the organsiation
Ask open ended questions
Use active listening techniques to seek feedback/ responses
Your Assessor will play the role of the Operations Manager, and ask other students (not being assessed during the simulated meeting) to play the role of the Administration Manager.
Your Assessor will provide a general script for each role to be played.
Roleplay Cast:
As a minimum the following individuals will be at the meeting:
Operations Manager (Assessor)
Administration Manager (Classmates)
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Manager Meeting to Determine HR Requirements
Roleplay Observation Checklist
Name of student being assessed: (Chair)

Location:

Name of Assessor: roleplay as Operations Manager:

Other roles played:
Administration Manager
Assessor are to write “S” or “NYS” for each line item (row). If the student gets the item correct on the first attempt, the second and third attempt columns do not have to be completed. If a student gets the item correct on the second attempt, there will be a “NYS” on the first attempt, a “S” on the second attempt and the third attempt will be left blank. Students are allowed a total of three attempts. Note that to obtain a satisfactory outcome for this assessment activity, students must achieve a satisfactory outcome for every line item and each sub point.
Date:

Did the Student:
Attempt 1
Attempt 2
Attempt 3
1)
Discuss and agree on the determined current and future human resources needs

2)
Ensure current position descriptions and person specifications for determined vacancies will be used by managers and others involved in the recruitment, selection and induction processes.

3)
Discussed induction process and checked that induction processes are followed by both departments of the organsiation

4)
Ask open ended questions

5)
Use active listening techniques to seek feedback/ responses

Outcome for Task: □ Satisfactory OR □ Not yet satisfactory
Assessors Comments (Assessors must insert a comment to explain any instance where a student does not achieve a satisfactory outcome for a specific item).

Assessors Signature:

Date:

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Activity 10
Write an Email
Following the completion of the recruitment and selection process of required new staff members, as determined in Activity 9. Write and send an email to the unsuccessful applicants of the selection outcome
Your Assessor will provide you with an email address, to send your email to.
In this email you must include the following:
Address the email to the applicate
Outline the outcome of the process in accordance with legislative requirements
You must email your Assessor, to the email address your Assessor nominates and print a copy of the email, attachment and submit in hard copy.
***Attach and submit email to your Assessor***
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Activity 11
Background Information It has been 6 weeks since Maggie started working at GMC. GMC’s induction process objective, is to ensure the process is comprehensive and provides the new staff member with all information to conduct their role efficiently and is fully trained/ equipped to handle any situation. In addition to you providing Maggie with the HR Induction Manual, Maggie job shadowed a senior staff member for one (1) to two (2) weeks. You managed the induction process which consisted of the following: Provided an overview of relevant Policies and Procedures in the HR Induction Manual Provided a tour of the facilities Had a met and greet with all staff over a one (1) week period. Job shadowing a senior staff member for 1-2 weeks You seek feedback from Maggie’s and her manager, to ascertain if the induction process met the organisations objectives. You receive the following feedback on the organisation’s induction process: Maggie’s Manager’s (Administration Manager) Feedback 1-2 weeks shadowing was not enough, as all job role requirements had not been covered in that time period. A mentoring programme may assist Maggie in the future if she comes across any issues in the future. Maggie’s Feedback She is enjoying her new role and fitting into well with the rest of the team. Feels she has a lot more to learn in her role, but keen to learn as much as possible.
Question 1
From the feedback provided, do you believe the organisation current induction process is meeting its objectives?

Outcome for Activity 11- Q1: □ Satisfactory OR □ Not yet satisfactory
Question 2
What four (4) changes could be made to the induction process, to ensure GMC induction objectives are met?
1
□ Satisfactory OR □ Not yet satisfactory
2
□ Satisfactory OR □ Not yet satisfactory
3
□ Satisfactory OR □ Not yet satisfactory
4
□ Satisfactory OR □ Not yet satisfactory
Outcome for Activity 11 – Q2: □ Satisfactory OR □ Not yet satisfactory
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Activity 12
Refine the Induction Policy & Procedure
Using the Recruitment, Selection and Induction Policy and Procedure from Activity 2, make a revised version with a minimum of four (4) refinements/ improvements. Include track changes by selecting the review icon and then select Track Changes icon before you make any changes, print the document and submit to your Assessor.
Ensuring that the four (4) refinement/ changes are visually noticeable before submitting to your assessor.
***Attach and submit Revised Recruitment, Selection and Induction Policy & Procedure to your Assessor***
****END OF ASSESSMENT TASK 2****
Activity #
What do I need to hand in for this task?
Have I completed this?
Activity 1
Completed Question

Activity 2
Recruitment, Selection and Induction Policy & Procedure

Advertisement of vacant position

Interview Questions

Activity 4
(Part 1) Complete Questions

(Part 2) Offer Letter

Activity 5
Completed Question

Activity 6
Induction Email

Activity 7
Completed Questions

Activity 8
Completed Questions

Activity 10
Unsuccessful applicant Email

Activity 11
Completed Questions

Activity 12
Revised Recruitment, Selection and Induction Policy & Procedure

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